System Manager, Laboratory Support Services

Edward Elmhurst Health; Chicago (IL); Hybrid; USD 66,000 - 102,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Endeavor Health seeks a System Manager for Laboratory Support Services to lead specimen collection and processing operations at Swedish and Northwest Community Hospitals.

The role requires a bachelor's degree, 5+ years in a hospital setting, and 1 year of supervisory experience, with CPR-BLS certification. You will guide staff, ensure compliance, and drive quality improvements across the department.

Qualifications

• Bachelor's degree required.
• 5+ years in a hospital setting.
• 1 year supervisory or leadership experience.
• CPR-BLS certification from AHA required.

Responsibilities

• Designs and manages work activities for specimen collection and processing and related clerical tasks.
• Oversees staff scheduling, workflow and regulatory compliance (CLIA, TJC, CAP).
• Monitors quality initiatives, turn-around times and customer service in lab support.
• Investigates issues and coordinates with medical staff and departments to resolve complaints.
• Develops budgets, monitors financial performance and resource utilization.
• Leads training and staff development aligned with safety and infection control.

Skills

Staff supervision

Regulatory compliance

Quality improvement

Laboratory operations

Education

Bachelor's degree

Job description

## System Manager, Laboratory Support ServicesApply: SWH Swedish Hospital Chicago: NCH 800 W Central Rd Arlington Heights: Full time: Posted Today: R48574**Hourly Pay Range:**$47.72 - $73.97 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Position: System Manager, Laboratory Support Services* Location: Swedish and Northwest Community Hospitals* Status: Full Time* Hours: Monday-Friday, 7am - 4pm* Required Travel: Yes**What you will do:**Reporting to the Lab Director, is responsible for designing and managing the work activitiesrelated to specimen collection and processing, customer service and related clericalresponsibilities. Organizes, plans and directs operational processes, staff scheduling, workflow,human resource issues and staff development and monitors resources and productivity for alllab support staff including specimen registration, test ordering, collection, labeling, receipt,processing, delivery and archiving. Oversees the performance and quality improvementinitiatives for areas of responsibility.1. Oversees daily work assignments of staff in all phlebotomy and specimen processing areas,to ensure high quality standards are maintained. Monitors daily work variables and shift staffingmix for each shift and each draw site. Ensures procedural documentation is completed to meetall regulatory requirements for Clinical Laboratory Improvement Act (CLIA), The JointCommission (TJC) and College of American Pathologist (CAP) accreditation and any otherrelevant regulatory and accreditation bodies. Oversees the timely completion of pre-analyticalprocesses related to specimen collection and processing, coordinates staff schedules, andmonitors workflow and quality issues, including turn-around-times and specimen acceptabilitystandards.2. Serves as the department’s representative to investigate, handle, and resolve medical staff,ombudsman, and/or customer service issues/complaints, problems between support services,nursing units, and outpatient areas. Ensures timely, proper documentation for occurrencereports and reports it to the Lab Director and/or Medical Director. Answers questions andresolves problems pertaining to test requisitions, specimen requirements, test additions, prioritychanges and patient results utilizing the Lab information system or other data retrieval system.3. In consultation with the Director, develops departmental goals and initiatives required toaccomplish agreed upon goals; ensures compatibility with departmental and hospital objectives.Participates in strategic planning for the Laboratory areas overseen. Recommends resourcesrequired to meet department goals. Develops annual budgets and monitors financialperformance for the functional areas overseen; reviews departmental financial progress reportsand analyses; evaluates utilization of resources and develops plans to enhance cost efficiencywhen applicable.4. Identifies operational areas of concern and/or trends; assesses areas for improvement anddevelops corrective action plans to improve performance. Develops training and staffdevelopment initiatives that support meeting and exceeding hospital customer and laboratoryservice standards. Integrates ongoing training and staff development changes into existingsafety, infection control, chemical, job safety and regulatory compliance requirements. Ensuresorientation of all new and existing employees on department and job specific policy andprocedure requirements including infection control, safety issues, protective equipment andproper use of chemical agents.5. In accordance with Endeavor Health policies, interviews, hires, disciplines and discharges (whennecessary) subordinate team members. Regularly evaluates the performance of team membersin accordance with the hospital’s performance management system. Supports development ofteam member’s knowledge and skills through regular feedback, recognition of positiveaccomplishments, and coaching opportunities. Develops and maintains work schedules for allstaff and shifts of responsibility, based on budget guidelines. Ensures minimum staffing levelsare maintained.6. Responsible for the implementation of quality initiatives. Participates in quality improvementassessment and initiates process improvements collaboratively with other teams. Recommendsand/or provides instruction on quality improvement project plans to Laboratorymanagement/staff members based upon compiled data. Prioritizes and implements qualityimprovement plans that meet immediate to short term department objectives. Provides reportsat required frequencies.7. Researches, evaluates, and selects new instrumentation, methodologies, and workprocesses for the specimen collection, as appropriate. Coordinates meetings with vendors,Administrative Lab Director, and Medical Director as applicable; reviews advance intechnology and makes recommendations for improvements tolaboratory equipment andprocesses. Provides technical support where needed.8. Requests system and related database updates for assigned areas to ensure timely andappropriate test coding, reimbursement, pricing and lab user information.9. Provides direction to staff for departmental performance and quality improvement and qualitycontrol activities. In conjunction with the Clinical Chemist and/or the assigned Pathologist,monitors and reviews departmental quality control and implements corrective action as needed.Coordinates and facilitates laboratory and chemical hygiene compliance as suggested by thelaboratory QA Coordinator. Investigates and resolves safety and/or chemical hygiene relatedproblems. Ensures chemical inventory list for the assigned Laboratory areas is kept up-to-date.10. Coordinates and facilitates departmental meetings, including agenda preparation.Effectively communicates changes in policies, procedures, and operations. Provides writtenminutes covering topics discussed including operations and performance improvementactivities. Conducts periodic meetings with staff and Pathology Group to discuss operations andprocess improvements. Communicates all policies to employees and provides overall directionnecessary to ensure efficient and effective laboratory service.11. Adheres to all Endeavor Health standards, policies and procedures**What you will need:*** Bachelors Degree Required* CPR-BLS Certification from AHA required* 5+ Years experience in a hospital setting required.* 1 year supervisory or leadership experience with phlebotomy required