System Maintenance Supervisor

Astera Cancer Care; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

OneOncology is seeking a System Maintenance Supervisor to maintain and monitor processes in Revenue Cycle Management (RCM) systems. The role focuses on building workflows to create efficiency for the RCM teams and provide leadership in the practice management environment.

The position requires 2+ years in RCM, experience with practice management systems, and strong customer service and communication skills contributing to a team-driven, provider-focused culture.

Qualifications

• 2+ years experience in RCM.
• Experience with practice management systems.
• High School diploma or equivalent.

Responsibilities

• Subject matter expert for RCM systems.
• Monitors daily and monthly automated process in the RCM systems.
• Resolves system tasks that are created by the RCM team.
• Runs the necessary processes to generate claims or patient statements.
• Adds new providers and locations as requested by management.
• Maintains plan code mapping and updates payer IDs as necessary.
• Assists with the end of month close process in the practice management system.
• Participates in the monthly systems calls with practice management vendors.
• Adds or modifies rules in the rules engines and practice management systems.
• Makes necessary modifications to the practice management system master tables as requested by management.
• Assists with complex clearinghouse rejections as needed.
• Builds rules to help improve efficiency of the workflows in the RCM systems.
• Participates in development of new RCM systems or workflow changes to existing systems.

Skills

RCM systems

Billing codes

Customer service

Communication skills

Multi-tasking

Education

High School diploma

Tools

MS Word

Excel

Outlook

Job description

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description:

The System Maintenance Supervisor will be responsible for maintaining and monitoring processes in Revenue Cycle Management (RCM) systems. The role will focus on building workflows within the RCM systems to create efficiency for the RCM teams.

Responsibilities:

• Subject matter expert for RCM systems
• Monitors daily and monthly automated process in the RCM systems
• Resolves system tasks that are created by the RCM team
• Runs the necessary processes to generate claims or patient statements
• Adds new providers and locations as requested by management
• Maintains plan code mapping and updates payer IDs as necessary
• Assists with the end of month close process in the practice management system
• Participates in the monthly systems calls with practice management vendors
• Adds or modifies rules in the rules engines and practice management systems
• Makes necessary modifications to the practice management system master tables as requested by management
• Assists with complex clearinghouse rejections as needed
• Builds rules to help improve efficiency of the workflows in the RCM systems
• Participates in development of new RCM systems or workflow changes to existing systems.

Required Qualifications:

• 2+ years experience in RCM
• High School diploma or equivalent required.
• Previous experience with practice management systems

Essential Competencies:

• Attendance is an essential job function.
• Excellent customer service skills
• Working knowledge of billing, HCPCS, CPT and ICD codes
• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service orientation.
• Effective verbal and written communications, including active listening skills.
• Exceptional Multi-tasking, organizational skills and superb attention to detail.
• Proficient in the use of computer applications, (MS Word, Excel, Outlook)

The above job description is a general overview of the responsibilities and competencies for this role at OneOncology. Specific details may vary based on the needs of the organization. OneOncology was founded by community physicians, for community physicians, with the mission of improving the lives of everyone living with cancer and other diseases. Our goal is to enable community medical practices to remain independent and to improve patient access to care in their communities, all at a lower cost than in the hospital setting. OneOncology supports our platform of community medical practices through group purchasing, operational optimization, practice growth, and clinical innovation. Our partner practices comprise approximately 2,300+ providers who care for approximately 1.5 million patients across 20 states.