Patient AR Supervisor

OneOncology; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

OneOncology is seeking a Supervisor, Patient AR to lead daily operations of the Patient Accounts Receivable team. The successful candidate will ensure the team delivers excellent customer service and maintains compliance with billing standards.

This role requires strong organizational skills, a background in healthcare, and at least 3 years of relevant experience. With a values-driven culture, OneOncology supports professionals committed to improving patient care.

Qualifications

• Customer service experience is preferred.
• 1+ years of experience in a community oncology setting is preferred.
• 3+ years of RCM healthcare experience required including authorizations.

Responsibilities

• Oversee day to day responsibilities of the Patient AR staff.
• Ensure the team is well versed in customer service.
• Perform monthly staff account audits to determine accuracy and error ratings.

Skills

Customer Service background

Knowledge of ICD10, CPT and HCPCS codes

Strong technical skills in Microsoft Office Suite

Education

Associates degree or equivalent experience

Tools

MS Word

Excel

Outlook

Job description

OneOncology is positioning community oncologists to drive the future of medical care through a patient‑centric, physician‑driven, and technology‑powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the marketplace to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values‑driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly‑motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description

The Supervisor, Patient AR will be responsible for supervising the daily operations of the Patient AR team. This role functions as a leader and subject‑matter expert related to Patient AR.

Responsibilities

• Oversee day to day responsibilities of the Patient AR staff.
• Ensure the team is well versed in customer service.
• Ensures patient accounts are billed accurately, timely and in a compliant manner.
• Review and approve collection adjustments (write‑offs, collection agency referral, probate, etc.) within designated range.
• Maintain patient bad debt at target levels.
• Responsible for managing and maintaining Patient A/R days in compliance with established benchmarks.
• Perform monthly staff account audits to determine accuracy and error ratings.
• Work with manufacturer and Foundation/Patient Assistance representatives to streamline processes and ensure policy and procedures are followed.
• Develop, review and update benchmarks for staff and monitor staff levels as appropriate to meet benchmarks.
• Manage employee relations issues appropriately as needed and participate in disciplinary decisions and counseling process.
• Work closely with members of management team to collaborate regarding shared issues.

Key Competencies

• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Demonstrates positive and professional behavior in the workplace.
• Ability to monitor/access performance of self, other individuals, or organization to recommend improvement to workflow, processes, and procedures.
• Knowledge of clinic office procedures, medical practice and medical terminology including drug indications.
• Strong organizational skills and attention to detail.
• Proficient in the use of end‑user computer applications regarding productivity (MS Word, Excel, Outlook, payer sites), database and patient scheduling and other medical information systems.

Qualifications

• Customer Service background preferred.
• Knowledge of ICD10, CPT and HCPCS codes required.
• Strong technical skills in Microsoft Office Suite (Word, Excel, PowerPoint).
• Associates degree or equivalent experience required.
• 1+ years of experience in a community oncology setting preferred.
• 3+ years of RCM healthcare experience required including authorizations.
• 2+ years of supervisor experience preferred.

This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of this role. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.