SYSTEM DELIVERY PROGRAM DIRECTOR ((IT Assistant Director III))

JobAps; Baltimore (MD); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Maryland Department of Health is seeking a Program Director to provide executive oversight for the LTSSMaryland technology program, including system development, operations, and vendor management that support Medicaid initiatives.

The role requires directing IT operations, establishing technical strategy and roadmaps, managing large-scale initiatives, and ensuring solutions align with state goals and federal requirements. Hybrid telework is eligible.

Qualifications

• Bachelor's degree required; Master's preferred.
• At least 12 years in program or project management.
• At least 8 years supervising IT programs or projects; Medicaid experience is a plus.

Responsibilities

• Direct and oversee LTSSMaryland system development, operations, infrastructure, and vendor-supported IT projects.
• Provide leadership to IT managers responsible for development, operations, support, QA, networking, and database management.
• Set system vision, strategy, architecture direction, and long-range roadmaps for Medicaid objectives.
• Oversee vendor contracts, ensuring compliance with contracts, schedules, performance, and deliverables.
• Manage a portfolio of complex IT projects including new functionality and infrastructure upgrades.
• Plan projects, manage risks, schedules, milestones, and performance measures.
• Provide governance for architecture, integration, security, scalability, continuity.
• Advise executive leadership on performance, risks, priorities, and investments.
• Prepare and present reports and updates to agency leadership and stakeholders.
• Perform related duties as assigned to support operations and program objectives.

Skills

Leadership & management

IT governance

Strategic planning

Vendor management

Cybersecurity awareness

Executive communication

Education

Bachelor's degree in Engineering, Computer Science, Information Systems, Business or related

Master's degree and/or project management certification preferred

Job description

Introduction

Agency Mission

Maryland's Health Depends on Great Technology.

Help Us Build It.

OET is the engine behind MDH - one team driving innovation across every department serving Maryland's most vulnerable residents.

We're looking for technologists ready to reimagine how public health works.

That's our Mission - backed by a state pension, comprehensive benefits, and a team serious about getting it right.

Your Skills. Maryland's Health. Let's Build It Together.

GRADE

STD0024

LOCATION OF POSITION

MDH Office of Enterprise Technology, Baltimore MD

Main Purpose of Job

The Program Director provides executive-level leadership and oversight for the LTSSMaryland technology program, including system development, operations, infrastructure, and vendor management activities supporting Medicaid initiatives. This position directs multiple areas of information technology operations, including systems analysis, application development, technical support, database management, quality assurance, networking, and computer operations.

The position is responsible for establishing technical strategy, overseeing system architecture and application roadmaps, managing large-scale IT initiatives, and ensuring technology solutions align with State program goals, operational priorities, and federal requirements.

This position is eligible for Hybrid Telework.

POSITION DUTIES

• Direct and oversee LTSSMaryland system development, operations, infrastructure, and vendor-supported technology initiatives.
• Provide leadership and technical supervision to IT management staff responsible for application development, operations, technical support, quality assurance, networking, and database management activities.
• Establish system vision, technical strategy, architectural direction, and long-range technology roadmaps supporting Medicaid program objectives.
• Lead State oversight of vendors and contractors, ensuring compliance with contractual requirements, project schedules, performance standards, and deliverables.
• Manage a portfolio of complex IT projects involving new business functionality, system enhancements, infrastructure upgrades, and operational maintenance activities.
• Oversee project planning, risk management, schedules, milestones, and performance measures to support successful project delivery.
• Provide technical governance and oversight for system architecture, integration, security, scalability, reliability, and continuity of operations.
• Advise executive leadership on system performance, operational risks, strategic priorities, and technology investment decisions.
• Prepare and present reports, briefings, recommendations, and operational updates to agency leadership and stakeholders.
• Perform other related duties as assigned in support of agency operations and program objectives.

MINIMUM QUALIFICATIONS

• Education: Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. A Master's degree and/or project management certification is preferred.
• Experience: At least 12 years of experience in program or project management.
• Specialized Experience: At least eight (8) years of experience in supervision or oversight of IT related programs or projects. At least three (3) years of experience working with Medicaid or related healthcare organization.

DESIRED OR PREFERRED QUALIFICATIONS

• Leading Medicaid, healthcare, or other large-scale government technology programs.
• Working with the MDH LTSSMaryland System
• Managing enterprise application development, system operations, infrastructure modernization, and vendor-supported IT services.
• Overseeing complex IT contracts, vendor performance, and multi-project technology portfolios.
• Strong knowledge of system architecture, infrastructure operations, cybersecurity, and enterprise technology governance.
• Presenting technical and operational information to executive leadership and non-technical stakeholders.

SELECTION PROCESS

This is a management service position and serves at the pleasure of the Appointing Authority. Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or [e-mail].

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.