IT SYSTEMS TECHNICAL SPECIALIST

MD; Baltimore (MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

MDH Office of Enterprise Technology (OET) in Baltimore is seeking an IT Systems Technical Specialist to plan, design, and develop the LTSSMaryland operating system and enhancements, by managing business leads and translating program needs into clear system requirements.

You will guide the ADLC process, participate in requirements, testing, validation, and release activities, and serve as a liaison between non-technical business owners, leadership, and the software vendor to ensure solutions meet

Qualifications

• Must have experience defining requirements, testing, validation, and release activities.
• Experience working with cross-functional teams and vendors in a regulated environment.
• Strong communication and analytical skills required.

Responsibilities

• Plan, design, and develop LTSSMaryland OS and enhancements.
• Guide the Application Development Life Cycle (ADLC) activities.
• Serve as liaison between non-technical business owners, program leadership, and software vendor.
• Support Medicaid IT projects as assigned.

Skills

Business analysis

Agile

Stakeholder engagement

Vendor coordination

Healthcare IT

Education

Bachelor's degree in IT

High school diploma + 30 college credits in IT

Job description

GRADE

STD0021

LOCATION OF POSITION

MDH Office of Enterprise Technology (OET)
201 W. Preston Street
Baltimore, MD 21201

Main Purpose of Job

The main purpose of this full-time IT Systems Technical Specialist position will be to plan, design, and develop the LTSSMaryland operating system and enhancement initiatives by managing business leads, conducting business process analysis, and translating program needs into clear, actionable system requirements. This position will support LTSSMaryland stakeholders by guiding them through the Application Development Life Cycle (ADLC), including requirements definition, testing, validation, and release activities, while ensuring alignment with program goals and technical constraints. This position will also serve as a key liaison between non-technical business owners, program leadership, and the software development vendor, providing recommendations for process improvement, ensuring requirements accuracy, and validating that delivered functionality meets business expectations. Additionally, this position will support, consult, and may be responsible for projects within the Medicaid IT project ecosystem as assigned. Please Note: This position is hybrid telework eligible.

MINIMUM QUALIFICATIONS

Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.
2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.
3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.
4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess:

• Experience supporting LTSSMaryland, Medicaid, healthcare, or other large-scale government technology systems.
• Experience with business analysis, requirements management, user acceptance testing, and Agile development methodologies.
• Experience working with software development vendors and cross-functional technical and business teams.
• Experience supporting system implementation, enhancement, or modernization initiatives in a regulated environment.
• Strong analytical, communication, and stakeholder engagement skills.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Equal Opportunity and Accommodations

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

We thank our Veterans for their service to our country.

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.