COMPUTER NETWORK & SYSTEMS SPECIALIST (IT SYSTEMS TECHNICAL SPECIALIST)

JobAps; Baltimore, Northern (MD, KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

MDH's Office of Enterprise Technology is seeking a senior Computer Network and Systems Specialist to provide leadership in network engineering for the LTSSMaryland system. You will plan, integrate, and maintain software and hardware systems, ensuring secure, reliable, and high-performing operations across primary and disaster recovery sites.

The role oversees system software releases, CCB activities, and consultation on critical components including RavenDB, data centers, and file transfer APIs.

Qualifications

• Seven years of experience designing, developing, testing, implementing and maintaining software.
• Experience with HIPAA-compliant data exchange and EDI operations is a plus.

Responsibilities

• Design, develop, and maintain network architecture solutions for availability, disaster recovery, security, and scalable operations.
• Monitor network performance, system availability, and operational metrics to identify issues and optimize reliability.
• Review infrastructure and application changes through Change Control Board (CCB) processes.
• Support system software releases, deployment planning, and network-impact assessments.
• Provide oversight for data centers, virtual infrastructure, and file transfer APIs and gateways.
• Support network security, disaster recovery, and compliance activities; assess risks and remediation.
• Maintain network documentation, runbooks, batch schedules, and automation processes.
• Coordinate with teams, vendors, and stakeholders to resolve network issues and ensure continuity.
• Develop reports and performance recommendations for leadership.
• Perform other duties to support LTSSMaryland stability and improvement.

Skills

Network design

Performance monitoring

Security compliance

Technical reporting

Documentation

Education

Bachelor's degree in Computer Science or IT

High school diploma + IT coursework

Tools

RavenDB

Job description

Introduction

Agency Mission Maryland's health depends on great technology. Help us build it. OET is the engine behind MDH - one team driving innovation across every department serving Maryland's most vulnerable residents. We're looking for technologists ready to reimagine how public health works. That’s our mission - backed by benefits and a team serious about getting it right. Your skills. Maryland's health. Let’s build it together.

GRADE

STD0021

LOCATION OF POSITION

MDH Office of Enterprise Technology (OET)
201 W. Preston Street
Baltimore, MD 21201

Main Purpose of Job

The Computer Network and Systems Specialist provides senior‑level network engineering leadership and oversight for the LTSSMaryland system to ensure secure, reliable, and high‑performing operations. The position is responsible for planning, integrating, and maintaining software and hardware systems and network performance metrics, providing technical analysis and reporting, and developing solution architectures that support ongoing operations and future scalability. This role oversees system software releases and Change Control Board (CCB) activities and provides expert consultation for critical system components, including the Raven Database, primary and disaster recovery data centers, physical and virtual infrastructure, file transfer APIs, and file gateways supporting HIPAA‑compliant EDI file exchanges. The position ensures network availability, performance optimization, compliance with security standards, and continuity of operations. The position supports, consults, and may be responsible for projects within the Medicaid IT project ecosystem as assigned. This position is eligible for Hybrid Telework.

POSITION DUTIES

• Design, develop, and maintain network architecture solutions supporting system availability, disaster recovery, security, and scalable operations.
• Monitor network performance, system availability, and operational metrics to identify issues, recommend improvements, and optimize reliability and throughput.
• Review and evaluate infrastructure and application changes through Change Control Board (CCB) processes to ensure alignment with architectural standards and operational requirements.
• Support system software releases, infrastructure updates, deployment planning, and network‑impact assessments for production environments.
• Provide technical oversight and support for data centers, virtual infrastructure, file transfer APIs, gateways, and HIPAA‑compliant EDI operations.
• Support network security, disaster recovery, and compliance activities by reviewing configurations, assessing risks, and recommending remediation strategies.
• Maintain network documentation, operational runbooks, batch schedules, and automation processes supporting ongoing system operations.
• Coordinate with technical teams, vendors, and stakeholders to resolve network‑related issues and support operational continuity.
• Develop reports, technical analyses, and performance recommendations to support leadership decision‑making and infrastructure planning.
• Perform other related duties as assigned in support of LTSSMaryland operational stability and continuous improvement.

MINIMUM QUALIFICATIONS

Applicants must meet the minimum qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

• Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.
• Notes: 1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.
• 2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.
• 3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year‑for‑year basis for a high school education.
• 4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.
• 5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year‑for‑year basis for the required experience.

SELECTIVE QUALIFICATIONS

The selected candidate must possess three (3) years of progressive experience in planning, designing, implementation, and analyzing data or telecommunications networks, including experience with network analysis/management tools and techniques. This experience must also include familiarity with Personal Computers (PCs) in a client/server environment and with IT technology and long distance and local carrier management.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience supporting Medicaid, healthcare, or other large‑scale government technology systems.
• Experience working with the MDH LTSSMaryland System.
• Experience with network architecture, disaster recovery planning, HIPAA‑compliant data exchange, and enterprise infrastructure operations.
• Experience supporting Change Control Board (CCB) processes, system releases, and infrastructure modernization initiatives.
• Experience with network automation, scripting, monitoring tools, or batch processing technologies.
• Strong knowledge of network security, systems integration, infrastructure operations, and continuity of operations planning.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EEO/DEI Statements

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.