System & Application Reliability Engineer

Giesecke & Devrient GmbH; Bolingbrook (IL); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical (PPO/HDHP)

Dental

Vision

Paid time off

401K with employer match

Education assistance

Job summary

Giesecke+Devrient ePayments America, Inc. is seeking a System Applications Support Engineer to deliver Level 2/3 support for enterprise apps and related infrastructure.

You will monitor, troubleshoot, and resolve complex production issues, collaborate with business users and vendor teams, and contribute to automation and operational excellence initiatives. Responsibilities include configuring applications, maintaining health and security, supporting AD accounts, and participating in incident

Qualifications

• Bachelor's degree in a related field and 3+ years in Application/Production Support or Systems Administration.
• Experience supporting mission-critical business applications and services.
• Strong analytical and problem-solving skills with cross-functional collaboration.

Responsibilities

• Provide Level 2 and 3 support for enterprise applications and systems.
• Configure applications and monitor health, performance, and availability.
• Troubleshoot production incidents and coordinate with vendors and teams.
• Develop automation to improve operational efficiency and resiliency.
• Participate in incident management and root cause analysis.
• Create and maintain operational documentation and support procedures.

Skills

SQL

Troubleshooting

Networking basics

Scripting (Python/PowerShell)

Education

Bachelor's degree in CS/IT/Engineering

Tools

ITSM tools

Monitoring tools

Active Directory administration

Job description

Giesecke+Devrient ePayments America, Inc. is seeking a System Applications Support Engineer to deliver Level 2/3 support for enterprise apps and related infrastructure.

You will monitor, troubleshoot, and resolve complex production issues, collaborate with business users and vendor teams, and contribute to automation and operational excellence initiatives. Responsibilities include configuring applications, maintaining health and security, supporting AD accounts, and participating in incident