System Analyst

Panduit; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Flexible work options

Paid time off

Parental leave

401(k) match

Job summary

Panduit seeks a Systems Analyst to turn business challenges into smarter systems and better customer experiences. You will analyze requirements, build insightful reports, and partner with IT and cross‑functional teams to deliver solutions.

Expected salary ranges reflect market norms for this role in the United States. You will drive automation, AI opportunities, and training initiatives, while collaborating with leaders to support onboarding and career development.

Qualifications

• Bachelor's degree or relevant equivalent experience.
• 3–5 years of Customer Experience/systems-related experience with demonstrated technical and analytical capability.
• True systems/business analyst mindset: investigative, analytical, accountable, and able to perform root‑cause analysis.
• Advanced Excel/reporting skills (pivot tables, formulas, large data sets).
• Power BI/dashboard capability.

Responsibilities

• Analyze system issues, business impacts, and requirements; coordinate solutions with IT and development teams.
• Support system enhancements, process improvements, and CX optimization.
• Build and analyze Excel and Power BI reports and dashboards to drive insights and decision-making.
• Identify opportunities for automation and AI to improve efficiency and processes.
• Design, develop, facilitate, and evaluate training programs using the ADDIE framework.
• Develop training materials, job aids, and TWI Job Instruction resources aligned with policies and best practices.

Skills

Analytical mindset

Root-cause analysis

Communication

Stakeholder management

Problem solving

Education

Bachelor's Degree

Tools

Power BI

Excel

CRM systems

Job description

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers,

Are you a problem-solver who thrives at the intersection of technology, business, and people? Join our team as a Systems Analyst and turn business challenges into smarter systems, streamlined processes, and better experiences. You’ll analyze requirements, solve complex system issues, build insightful reports and dashboards, and partner with IT and cross‑functional teams to deliver meaningful solutions. You’ll also help drive innovation through automation, AI, training, and continuous improvement.

Ready to turn ideas into impact?

What You Will Do

• Analyze system issues, business impacts, and requirements; coordinate solutions with IT and development teams.
• Support system enhancements, process improvements, and CX optimization.
• Build and analyze Excel and Power BI reports and dashboards to drive insights and decision-making.
• Identify opportunities for automation and AI to improve efficiency and processes.
• Design, develop, facilitate, and evaluate training programs using the ADDIE framework.
• Develop training materials, job aids, and TWI Job Instruction resources aligned with policies and best practices.
• Coordinate and deliver new‑hire orientation, instructor‑led, virtual, and hands‑on training.
• Develop and manage learning plans, courses, and records within the LMS.
• Conduct training needs assessments and gap analyses to align development with business needs.
• Evaluate training effectiveness and recommend improvements based on feedback and performance data.
• Partner with leadership and cross‑functional teams to support onboarding, career development, and organizational goals.
• Mentor employees and coach trainers and team leaders while supporting continuous improvement initiatives.

What You Will Bring

• Education: Bachelors Degree required or relevant equivalent experience in lieu of degree.
• Experience: 3‑5 years of Customer Experience/systems‑related experience with demonstrated technical and analytical capability.
• Skills: True systems/business analyst mindset: investigative, analytical, accountable, and able to perform root‑cause analysis.
• Advanced Excel/reporting skills (e.g., pivot tables, formulas, large data sets).
• Power BI/dashboard capability.
• Experience gathering business requirements and translating between business users and technical teams.
• Strong documentation and written communication.
• CRM/systems experience and ability to learn interconnected applications quickly.
• Professionalism and ability to build relationships across functions.

What We Can Offer You Competitive Pay & Benefits:

• Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work‑Life Balance: Flexible work options to help you achieve the perfect work‑life balance.
• This role will require you to be in the office 50%of thetime (schedulebased onmanager's discretion).
• Generous Time Off: Take advantageof our generous vacation, sick days, holidays, plus a volunteer day to give back to thecommunity.
• Retirement& Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to helpyou advanceyour career.
• Parental Leave: Because we care about your family and your future.
• Compensation: The expected annual base salary range for this role is $65,000- $85,000.
• Please note the salary information shown above is a general guideline only.
• Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

We believe great ideas thrive when every voice is welcomed, valued, and empowered.

As an Equal Opportunity Employer, we are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do.

Applicants must be currently authorized to work in the United States on a full‑time basis.

Panduit will not sponsor applicants for work visas now or in the future.

All roles, including remote positions, require an in‑person interview as part of the hiring process.

Work Shift Day (United States of America)

Panduit thrives on ingenuity and enterprise. We focus on solving problems and achieving success through our comprehensive infrastructure portfolios, helping organizations navigate digital, electrical, and workforce transformations for sustainable growth.

As a leading global manufacturer of high‑quality electrical and network infrastructure and connectivity solutions, we operate from our headquarters in Tinley Park, Ill., USA, and across 112 worldwide locations.

We drive innovation through strategic R&D investments and breakthrough product development while providing seamless global support and service.

Since 1955, our commitment to our customers has remained constant, and is guided by our cultural beliefs – Earn Trust, Be Focused, Own Results, Think Differently, Collaborate, and Simplify.

Together, we create exceptional solutions that support our customers’ businesses in a way that’s good for them and good for the world.

At Panduit, we’re making the connections that matter.