Quality Technician 2

Panduit; Crown Point (IN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Total Rewards Program

Generous time off

401(k) match

Parental leave

Career growth opportunities

Job summary

Panduit seeks a Quality Technician at our Northwest Indiana distribution facility to troubleshoot quality issues, calibrate testing equipment, create inspection plans and support audits. You will help minimize customer complaints and maintain clean returns areas in a modern, large-scale operation.

You should have a 3–5 year quality background, familiarity with basic QC tools, GD&T and statistics, plus experience with measurement devices and Minitab.

Qualifications

• High school diploma or GED required.
• 3–5 years in a quality role with root cause analysis.
• Experience handling customer service investigations.
• Knowledge of quality principles, standards and CI tools.
• Understanding of statistics including control charts and Gage R&R.
• Experience using measurement tools (calipers, micrometers, CMMs) and maintaining M&TE records.
• Blueprint reading with GD&T; testing and sampling methods.
• Proficient in MS Office and Minitab.
• Able to lift up to 50 lbs for up to 4 hours daily.

Responsibilities

• Manage Inventory: run reports and investigate broken/out-of-date items.
• Handle returns with the customer experience team on RMAs.
• Investigate customer complaints with engineering and CX teams.
• Perform product inspections using test equipment per instructions.
• Identify and segregate nonconforming materials per procedures.
• Maintain inspection forms, storyboards, and databases with cross-functional teams.
• Report quality issues and support improvement teams.
• Assist internal audits with documenting details.

Skills

Quality experience

Root cause analysis

Customer investigations

Statistics methods

Gage R&R

CMMs/calipers/micrometers

Blueprint reading GD&T

MS Office

Minitab

Lifting 50 lbs

Education

High school diploma/GED

Tools

Calipers

Micrometers

CMMs

Job description

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers,

Join our team as a Quality Technician and play a key role in driving excellence! You'll troubleshoot quality issues, calibrate testing equipment, create inspection plans, and support audits. Keeping the returns area clean and maintaining a low number of customer complaints are two top priorities in our brand-new, 400,000 sq. ft. distribution facility.

Our Northwest Indiana facility is equipped with state-of-the-art technology designed to optimize efficiency and reduce environmental impact. As one of our global shipping hubs, this location plays a critical role in serving customers around the world.

What You Will Do:

• Manage Inventory: Run reports and investigate inventory for broken or out of date items.
• Handle Returns: Work with our customer experience team on RMA returns.
• Customer Complaint Investigations: Collaborate with engineering and customer experience on investigation complaints.
• Product Inspection: Perform inspections using test equipment per written instructions.
• Nonconformance Handling: Identify, document, and segregate nonconforming materials following established procedures.
• Inspection Planning: Maintain inspection forms, storyboards, and databases in collaboration with cross-functional teams, aligned with control plans and ECNs.
• Quality Improvement: Clearly report quality issues, compile data for reports, join improvement teams, and identify areas for enhancement.
• System Audits: Support internal quality audits, ensuring accurate documentation of details.

What You Will Bring

• Education: High school diploma or GED equivalent required.
• Experience: 3-5 years in quality role, with experience running root cause analysis and customer service investigations.
• Quality Knowledge: Familiarity with basic quality principles, standards, and continuous improvement tools.
• Statistics Knowledge: Understanding of key statistical concepts including control charts, variation types, process capability, and Gage R&R.
• Calibration Knowledge: Experience using and calibrating a variety of measurement tools (e.g., calipers, micrometers, CMMs) and maintaining M&TE records.
• Testing Experience: Skilled in blueprint reading (including GD&T), inspection methods, and sampling plans.
• Computer Skills: Proficient with data entry, Microsoft Office, and Minitab.
• Ability to lift up to 50lbs up to 4 hours a day.

What We Can Offer You

• Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave: Because we care about your family and your future.
• Compensation: The expected base pay range for this role is $22 - $28 an hour. This position is eligible for 15% shift differential. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

We’re an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all.

Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future.

All roles, including remote positions, require an in-person interview as part of the hiring process.

Work Shift Day (United States of America) Panduit thrives on ingenuity and enterprise. We focus on solving problems and achieving success through our comprehensive infrastructure portfolios, helping organizations navigate digital, electrical, and workforce transformations for sustainable growth. As a leading global manufacturer of high-quality electrical and network infrastructure and connectivity solutions, we operate from our headquarters in Tinley Park, Ill., USA, and across 112 worldwide locations. We drive innovation through strategic R&D investments and breakthrough product development while providing seamless global support and service. Since 1955, our commitment to our customers has remained constant, and is guided by our cultural beliefs – Earn Trust, Be Focused, Own Results, Think Differently, Collaborate, and Simplify. Together, we create exceptional solutions that support our customers’ businesses in a way that's good for them and good for the world.

At Panduit, we’re making the connections that matter.