System Administrator - TS/SCI - 171833 - 176167 - 176983

Zachary Piper Solutions; Reston (VA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

PTO

Sick leave

Job summary

Zachary Piper Solutions in Reston, VA is seeking a System Administrator with a focus on delivering technical troubleshooting services to meet customer needs. This onsite role requires handling basic customer problems, escalating where needed, and following incidents to resolution.

The ideal candidate holds Active TS/SCI clearance, 2+ years IT experience, PowerShell experience, Security+ certification, and excellent customer service skills.

Qualifications

• Active TS/SCI clearance required.
• 2+ years of IT professional experience.
• Experience with PowerShell scripting.
• Security+ certification required.
• Excellent customer service skills required.

Responsibilities

• Responds to basic customer problems and requests.
• Serves as the entry point for customers, documents, notifies proper department/desk.
• Escalates as necessary, and tracks and follows up on all incidents.
• Demonstrates technical qualities with exceptional customer service in daily responsibilities.
• Resolves system issues with various diagnostic tools.
• Mitigates issues within the internal system.
• Resolves incident tickets.

Skills

PowerShell

Excellent customer service

2+ years IT experience

Education

TS/SCI clearance

Security+ certification

Job description

Zachary Piper Solutionsis currently seekinga System Administrator candidate in Reston, VAresponsible for delivering technical troubleshooting services to meet customer business needs and expectations.

Location:

Reston, VA (onsite)

Responsibilities:

• Responds to basic customer problems, issues, requests.
• Operates as the entry point for customers, documents, notifies proper department/desk,
• Escalates as necessary, and tracks and follows up on all incidents.
• Demonstrates technical qualities with exceptional customer service in daily responsibilities.
• Resolves system issues with various diagnostic tools
• Mitigates issues within the internal system
• Resolves incident tickets

Qualifications:

• Active TS/SCI
• 2+ years of IT professional experience
• Experience in PowerShell
• Security+ certificate
• Excellent customer service skills

Compensation:

• Salary Range:$70,000 - $105,000 based on experience
• Comprehensive Benefits: Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package

Keywords:

TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow