System Administrator - TS/SCI - 171833 - 176167 - 176983

Piper Companies; Reston (VA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

Sick leave

Job summary

Zachary Piper Solutions is seeking a System Administrator in Reston, VA onsite to deliver technical troubleshooting and customer‑focused IT support. You will serve as the initial contact for issues, document incidents, and escalate as needed while providing timely updates to customers.

The role requires TS/SCI clearance, 2+ years of IT experience, PowerShell skills, and a Security+ certificate, along with excellent customer service abilities.

Qualifications

• Active TS/SCI clearance required.
• 2+ years of IT professional experience.
• Experience in PowerShell.
• Security+ certificate.
• Excellent customer service skills.

Responsibilities

• Responds to basic customer problems, issues, requests.
• Operates as the entry point for customers, documents, notifies proper department/desk,
• Escalates as necessary, and tracks and follows up on all incidents.
• Demonstrates technical qualities with exceptional customer service in daily responsibilities.
• Resolves system issues with various diagnostic tools
• Mitigates issues within the internal system
• Resolves incident tickets

Skills

PowerShell

Excellent customer service

TS/SCI clearance

Education

Security+ certificate

TS/SCI clearance

Job description

Zachary Piper Solutionsis currently seekinga System Administrator candidate in Reston, VAresponsible for delivering technical troubleshooting services to meet customer business needs and expectations.

Location:

Reston, VA (onsite)

Responsibilities:

• Responds to basic customer problems, issues, requests.
• Operates as the entry point for customers, documents, notifies proper department/desk,
• Escalates as necessary, and tracks and follows up on all incidents.
• Demonstrates technical qualities with exceptional customer service in daily responsibilities.
• Resolves system issues with various diagnostic tools
• Mitigates issues within the internal system
• Resolves incident tickets

Qualifications:

• Active TS/SCI
• 2+ years of IT professional experience
• Experience in PowerShell
• Security+ certificate
• Excellent customer service skills

Compensation:

• Salary Range:$70,000 - $105,000 based on experience
• Comprehensive Benefits: Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package

Keywords:

TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow