System/Network Administrator Level 3

RPMGlobal; Annapolis, Northern (MD, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Base-2 Solutions seeks a Systems Administrator to support implementation, troubleshooting, and maintenance of IT systems. You will manage server/storage/network devices and mobile devices, providing Tier 1/2 support and escalating as needed.

Responsibilities include configuring virtual/storage environments (Linux/UNIX/Windows), OS installations, and monitoring with HP OneView/SiteScope, plus collaboration in Atlassian, GitHub, and ServiceNow environments.

Qualifications

• 15 years of system/network administration experience.
• Bachelor's degree in a technical discipline.
• Active TS/SCI security clearance with Full Scope Polygraph.

Responsibilities

• Provide Tier 1 and Tier 2 issue identification, diagnosis, and resolution.
• Support escalation and status communication to management and customers.
• Configure and manage virtual and storage environments; Linux/UNIX/Windows.
• Install, load, and troubleshoot OS software; configure components.
• Implement OS enhancements to improve reliability and performance.
• Utilize monitoring tools: HP OneView, SiteScope.
• Work with Atlassian Suite (JIRA, Confluence) and GitHub; ServiceNow.

Skills

Tier 1 support

Tier 2 support

Linux administration

Windows administration

Virtualization

Monitoring tools

Atlassian Suite

JIRA/Confluence

GitHub

ServiceNow

HP OneView

Sitescope

Education

Bachelor's degree in technical discipline

Education equivalency: 20 years experience

Tools

HP OneView

Sitescope

JIRA

Confluence

GitHub

ServiceNow

Linux

CentOS

Job description

Position Summary

Base-2 Solutions is seeking a Systems Administrator who provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. The role manages IT system infrastructure and related processes, supporting day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.

Essential Duties and Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Support escalation and communication of status to agency management and internal customers.
• Support dispatch system and hardware problem resolution processes.
• Configure and manage virtual and storage environments; Linux, UNIX, and Windows operating systems.
• Install and load operating system software, troubleshoot, maintain integrity, and configure virtual, storage, and network components.
• Implement operating system enhancements to improve reliability and performance.
• Configure and manage Linux/CentOS operating systems and install/load operating system software with enhancements.
• Troubleshoot, maintain integrity of, and configure network components.
• Support the design of systems, mission architecture, and associated hardware.
• Analyze and resolve complex problems related to server hardware, applications, and software integration.
• Utilize system monitoring tools such as HP Tools / OneView, Sitescope.
• Apply virtualization experience.
• Use team collaboration and issue tracking tools such as Atlassian Suite (JIRA, Confluence), GitHub, and ServiceNow.

Required Qualifications

• Fifteen (15) years experience as a system/network administrator.
• Bachelor's degree in a technical discipline from an accredited college or university.
• Five (5) years of additional system/network administrator experience may be substituted for a bachelor's degree.

Preferred Qualifications

• Not specified.

Required Education and Experience Equivalency

• Bachelor's degree in a technical discipline from an accredited college or university with 15 years experience as a system/network administrator.
• No bachelor's degree with 20 years experience as a system/network administrator (15 + 5 additional years).

Required Certifications

• None specified.

Required Security Clearance

• Active Top Secret/SCI with Full Scope Polygraph