System Administrator Skill Level 1 [D.26.0223] with Security Clearance

Dover Networks LLC; Capitol Heights (MD); On-site; USD 123,000 - 134,000; Full time

Benefits offered by this job

401(k) contributions

Job summary

Dover Networks LLC is seeking an experienced SA to support IT systems, troubleshoot, and maintain client/server/storage/network environments. The role emphasizes Tier I/II support, problem resolution, and clear communication with agency management.

Qualifications include five years of SA experience in similar programs and a technical bachelor's degree or equivalent. Candidates must have TS/SCI clearance and Full Scope Polygraph, with no sponsorship for clearance.

Qualifications

• Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience substituted for a bachelor's degree.

Responsibilities

• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perfOrm system capacity analysis and planning

Skills

Tier I Help Desk

Tier II escalation

IT systems support

Network components

Problem diagnosis

Capacity planning

Education

Bachelor's degree in a technical discipline

Tools

UNIX

Windows

Network devices

Job description

Applicants must already hold a TS/SCI clearance with a current Full Scope Polygraph before applying. We are not sponsoring or processing clearances for this position. Candidates who are seeking to obtain a clearance do not meet the minimum requirements. Salary Range: $123k-$134k per year with an additional $31k-$33k in immediately vested company 401(k) contributions Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems, Provides support for the escalation and communication of status to agency management and internal customers, Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with Implementing operating systems enhancements to improve reliability and performance.

Position Responsibilities

• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc,
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perfOrm system capacity analysis and planning

Basic Qualifications: Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience substituted for a bachelor's degree.