System Administrator (Skill Level 1-3)

strategic-analytix-careers; Fort Meade (MD); On-site; USD 95,000 - 135,000; Full time

Job summary

Strategic Analytix is seeking a System Administrator to support operating IT infrastructure, including client/server storage and network devices, with emphasis on troubleshooting, monitoring and resolution. You will handle day-to-day operations, help desk tasks, and escalation communications for agency management and customers.

Candidates should hold a technical bachelor’s degree (or equivalent experience) and a TS/SCI with Full Scope Polygraph.

Qualifications

• Bachelor’s degree in a technical discipline required; five years SA experience may substitute for a degree.
• TS/SCI clearance with Full Scope Polygraph is required.
• CWIP IAT Level 1/2/3 certifications are specified by skill level.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 Help Desk problem identification, diagnosis and resolution.
• Manage daily activities of configuration and operation of IT systems.
• Assist users in accessing and using IT systems.
• Support for escalation and communication of status to agency management and internal customers.
• Configure and manage UNIX and Windows operating systems and related software.
• Analyze and resolve complex problems with server hardware, applications and software integration.

Skills

IT systems troubleshooting

Help desk support

System monitoring

Unix/Windows administration

Service SOA knowledge

Education

Bachelor’s degree in a technical discipline

Tools

UNIX

Windows OS

Client/Server/Storage

Network devices

Job description

About Strategic Analytix

Strategic Analytix (SA) is an IT engineering and management consulting firm focuses on mission critical services and solutions to the Federal Government including the Department of Defense (DOD), the Intelligence Community (IC) and Civilian Healthcare agencies. With a reputation for innovation and development, Strategic Analytix is a trusted partner adopting unique skills and experiences. We are dedicated to our clients to deliver unparallel services and work diligently to serve our customers' missions.

Our talented team of industry experts provide full life cycle development and mission support with a focus in areas such as cybersecurity, systems engineering, programmatic and acquisition support. Our specialists hold numerous credentials including Top Secret/SCI security clearances, post graduate degrees, and professionals certifications that provides value added solutions. Strategic Analytix is a privately held minority owned, small-business headquarter in Fulton, MD just outside of Baltimore and Washington D.C.

About the role

Strategic Analytix is looking for a skilled System Administrator with experience in troubleshooting and maintenance of Information Technology systems. This employee will manage IT system infrastructure and any processes related to these systems. They will provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, etc. Provide help desk and escalation problem identification, diagnosis, and resolution of problems. They will provide support for the escalation and communication of status to agency management and internal customers. Lastly, the system admin will support for the dispatch system and hardware problems and remains involved in resolution process.

What you'll do

System Administrator (SA) Requirements

• Provide support for implementation, troubleshooting and maintenance of IT Systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration inter dependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

Qualifications

Clearance Level

• TS/SCI level clearance with a Full Scope Polygraph.

Skill Level 1:

Experience:

• Five (5) year’s experience as a SA in programs and contracts of similar scope, type and complexity is required.

Education:

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Certification:

• CWIP IAT Level 1 required.

Skill Level 2:

Experience:

• Ten (10) year’s experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Education:

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Certification:

• CWIP IAT Level 2 required.

Skill Level 3:

Experience:

Fifteen (15) year’s experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Education:

Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Certification:

• CWIP IAT Level 3 required.