System Administrator, Level 2 (FORECASTED)

Independent Software, Inc.; Fort Meade (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Generous benefits

Work-life balance

Job summary

Independent Software, Inc. is looking for a System Administrator Level 2 in Fort Meade, Maryland, to manage and optimize IT systems crucial for national security. This role requires robust troubleshooting skills, experience in both Linux/UNIX and Windows systems, and the ability to work collaboratively with stakeholders to ensure system reliability and performance.

Candidates should have a Bachelor’s degree along with significant experience in system administration. We offer a supportive and innovative work environment along with competitive compensation and benefits.

Qualifications

• Experience supporting and administering IT systems in a system administrator role.
• Strong knowledge of Linux/UNIX and/or Windows operating systems.
• Experience performing in-depth troubleshooting and resolving complex technical issues.

Responsibilities

• Provide support for the implementation, troubleshooting, and maintenance of IT systems.
• Monitor system performance and perform in-depth troubleshooting.
• Provide Tier 1 and Tier 2 support, handling escalated issues.

Skills

Supporting and administering IT systems

Linux/UNIX operating systems

Windows operating systems

In-depth troubleshooting

IT infrastructure components

Analytical problem-solving

Communication skills

Education

Bachelor’s degree in a technical discipline

Ten years of System Administrator experience

Job description

What You Will Do

As a System Administrator Level 2 at Independent Software, you will provide advanced support for the implementation, troubleshooting, and maintenance of IT systems supporting mission-critical operations. You will manage and optimize system infrastructure, ensuring systems are reliable, secure, and operating at peak performance.

You will take a more active role in system administration activities, including in-depth troubleshooting, performance optimization, and supporting escalated issues. You will work closely with users, engineers, and stakeholders to ensure efficient system operations and continuous improvement.

Key Responsibilities

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Monitor system performance and perform in-depth troubleshooting and root cause analysis
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, with ownership of escalated issues
• Support day-to-day operations of client/server, storage, network, and mobile devices
• Install, configure, and manage Linux/UNIX and Windows operating systems
• Maintain system integrity through patching, updates, and configuration management
• Optimize system performance and resource utilization
• Perform system capacity analysis and planning
• Provide detailed analysis and feedback on escalated technical issues
• Support dispatch systems and hardware troubleshooting as needed
• Maintain and update system documentation and procedures
• Communicate status and issues to management and stakeholders

Required Skills and Qualifications

• Experience supporting and administering IT systems in a system administrator role
• Strong knowledge of Linux/UNIX and/or Windows operating systems
• Experience performing in-depth troubleshooting and resolving complex technical issues
• Familiarity with IT infrastructure components (servers, networks, storage)
• Ability to manage and resolve escalated support issues
• Understanding of system performance monitoring and optimization
• Strong analytical, problem‑solving, and communication skills
• Ability to work independently and in a team environment

Education and Experience

• Bachelor’s degree in a technical discipline from an accredited college or university
• Ten (10) years of System Administrator experience on programs of similar scope, type, and complexity

OR

• Five (5) additional years of System Administrator experience may be substituted for a degree

Professional Certifications

• DoD 8570.01‑M compliant with Information Assurance Technical (IAT) Level II

Clearance Requirement

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role
• This position is contingent on contract award

Why Choose Independent Software

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When you join us, you will:

• Support critical national security missions that matter
• Be part of a close‑knit, employee‑first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work‑life balance

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.