System Administrator, Level 2 (Mid Shift)

Independent Software, Inc.; Ellicott City (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Generous benefits

Work-life balance

Job summary

Independent Software, Inc. is seeking a System Administrator Level 2 to provide advanced technical support for enterprise networks, desktops, and cloud environments. The successful candidate will troubleshoot complex hardware and software issues and support users globally, while also mentoring junior staff. This role requires a strong understanding of Windows operating systems and cloud infrastructure.

The position offers competitive compensation, generous benefits, and is part of a culture focused on collaboration and innovation.

Qualifications

• Experience providing enterprise desktop, server, and systems administration support.
• Strong troubleshooting skills involving hardware, software, networking, and operating systems.
• Excellent customer service and communication skills.

Responsibilities

• Provide advanced technical support and troubleshooting for network, desktop, server, and systems hardware and software.
• Diagnose, investigate, and resolve complex technical issues.
• Support users across worldwide locations via remote desktop.

Skills

Advanced technical support

Troubleshooting skills

Windows operating systems

Remote desktop technologies

Cloud infrastructure support

Customer service

Technical mentoring

Communication skills

Education

High School Diploma or GED and 15 years experience

Bachelor's degree and 10 years experience

Job description

What You Will Do

At Independent Software, as a System Administrator Level 2, you will provide advanced technical support for enterprise network, desktop, server, and cloud environments supporting mission‑critical operations. You will troubleshoot complex hardware and software issues, support users across worldwide locations, and help maintain secure, reliable, and high‑performing IT systems. In this role, you will provide both remote and hands‑on technical support while serving as a technical resource for less experienced team members. You will diagnose and resolve complex system issues, support cloud infrastructure, and contribute to maintaining operational excellence across enterprise environments.

Key Responsibilities

• Provide advanced technical support and troubleshooting for network, desktop, server, and systems hardware and software
• Diagnose, investigate, and resolve complex technical issues using structured troubleshooting methodologies
• Support users across worldwide locations using remote desktop and desktop mirroring technologies
• Identify, investigate, resolve, and follow up on cloud infrastructure support requests submitted through the Help Desk
• Install, configure, maintain, and troubleshoot Windows and enterprise computing environments
• Escalate and coordinate resolution of complex technical issues when appropriate
• Provide guidance and technical mentoring to junior system administrators and support personnel
• Document technical procedures, troubleshooting steps, and system configurations
• Support system maintenance activities, software installations, upgrades, and patching
• Collaborate with engineering and operations teams to improve system reliability, performance, and customer satisfaction

Required Skills and Qualifications

• Experience providing enterprise desktop, server, and systems administration support
• Strong troubleshooting skills involving hardware, software, networking, and operating systems
• Experience supporting remote users through remote desktop technologies and desktop mirroring applications
• Experience supporting cloud infrastructure and resolving Help Desk incidents
• Strong understanding of Windows operating systems and enterprise IT environments
• Ability to investigate technical problems, determine root cause, and implement effective solutions
• Excellent customer service and communication skills
• Ability to prioritize multiple tasks in a fast‑paced operational environment
• Experience mentoring or providing technical guidance to junior personnel
• Strong written and verbal communication skills
• Must be able to work Wednesday – Sunday, 2:00 PM – 10:00 PM

Education and Experience

• High School Diploma or GED and twenty (15) years of relevant experience; OR
• Bachelor's degree from an accredited college or university and fifteen (10) years of relevant experience

Certifications

• Must meet DoD 8570 IAT Level I certification requirements

Clearance Requirement

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When You Join Us

• Support critical national security missions that matter
• Be part of a close‑knit, employee‑first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work‑life balance

Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.