System Administrator, Level 2 (FORECASTED)

Independent Software, Inc.; Ellicott City (MD); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Ongoing training and mentorship

Generous compensation and benefits

Work-life balance

Employee-first culture

Job summary

A leading software solutions firm in Ellicott City, Maryland, is seeking a System Administrator Level 2 to ensure the reliability and performance of critical IT systems. Responsibilities include troubleshooting, performance optimization, and managing both help desk support and escalated user issues. Candidates should have significant experience with Linux/UNIX and Windows, and possess a relevant Bachelor's degree. This position also requires a TS SCI clearance. The company values employee growth and offers competitive benefits.

Qualifications

• Ten years of experience as a System Administrator in similar roles.
• Strong background in Linux/UNIX and Windows operating systems.
• Proven experience with complex technical troubleshooting.

Responsibilities

• Provide IT systems support, troubleshooting, and maintenance.
• Monitor system performance and execute root cause analysis.
• Manage Tier 1 and Tier 2 support with ownership of escalated issues.
• Support daily operations for client/server and mobile devices.

Skills

Experience supporting and administering IT systems

Strong knowledge of Linux/UNIX and/or Windows

In-depth troubleshooting and complex issue resolution

Familiarity with IT infrastructure components

Management of escalated support issues

Understanding of system performance monitoring

Analytical and problem-solving skills

Communication skills

Ability to work independently and in a team

Education

Bachelor’s degree in a technical discipline

Ten (10) years of System Administrator experience

Five (5) additional years of experience may substitute for degree

Job description

What You Will Do

As a System Administrator Level 2 at Independent Software, you will provide advanced support for the implementation, troubleshooting, and maintenance of IT systems supporting mission‑critical operations. You will manage and optimize system infrastructure to ensure reliability, security, and peak performance.

You will take a more active role in system administration activities, including in‑depth troubleshooting, performance optimization, and supporting escalated issues. You will work closely with users, engineers, and stakeholders to ensure efficient system operations and continuous improvement.

Key Responsibilities

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Monitor system performance and perform in‑depth troubleshooting and root cause analysis
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, with ownership of escalated issues
• Support day‑to‑day operations of client/server, storage, network, and mobile devices
• Install, configure, and manage Linux/UNIX and Windows operating systems
• Maintain system integrity through patching, updates, and configuration management
• Optimize system performance and resource utilization
• Perform system capacity analysis and planning
• Provide detailed analysis and feedback on escalated technical issues
• Support dispatch systems and hardware troubleshooting as needed
• Maintain and update system documentation and procedures
• Communicate status and issues to management and stakeholders

Required Skills And Qualifications

• Experience supporting and administering IT systems in a system administrator role
• Strong knowledge of Linux/UNIX and/or Windows operating systems
• Experience performing in‑depth troubleshooting and resolving complex technical issues
• Familiarity with IT infrastructure components (servers, networks, storage)
• Ability to manage and resolve escalated support issues
• Understanding of system performance monitoring and optimization
• Strong analytical, problem‑solving, and communication skills
• Ability to work independently and in a team environment

Education And Experience

• Bachelor’s degree in a technical discipline from an accredited college or university
• Ten (10) years of System Administrator experience on programs of similar scope, type, and complexity
• Five (5) additional years of System Administrator experience may be substituted for a degree

Certifications

• DoD 8570.01‑M compliant with Information Assurance Technical (IAT) Level II

Clearance Requirement

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role
• This position is contingent on contract award

Benefits

• Support critical national security missions that matter
• Be part of a close‑knit, employee‑first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work‑life balance

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.