System Administrator Level 2

TAP Engineering; Hanover (MD); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) match and profit sharing

Paid time off and holidays

Medical coverage and life insurance

Job summary

TAP Engineering is seeking a System Administrator Level 2 in Hanover, MD to support enterprise IT systems across servers, storage, networking, and end-user environments. The role emphasizes high availability and performance in a mission-focused setting.

Key responsibilities include Tier 1 and Tier 2 support, troubleshooting complex issues, and collaboration with internal teams to maintain secure IT operations. Active TS/SCI with Polygraph is required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 10+ years of experience supporting IT systems and infrastructure.
• Experience administering Windows and/or UNIX/Linux operating systems.
• Strong troubleshooting across hardware, software, and network systems.
• Experience providing Tier 1 and Tier 2 support in an enterprise environment.

Responsibilities

• Provide implementation, troubleshooting, and maintenance support for IT systems.
• Manage day-to-day system operations, including monitoring and performance tuning.
• Provide Tier 1 and Tier 2 support for system and hardware issues.
• Diagnose and resolve issues across client, server, storage, and network devices.
• Configure and manage UNIX/Linux and Windows operating systems.
• Monitor system performance and optimize resource utilization.
• Perform system capacity analysis and planning.
• Support escalation processes and communicate system status to stakeholders.

Skills

System Administration

Windows Administration

UNIX/Linux Administration

Troubleshooting

Team Collaboration

Education

Bachelor’s degree in IT/CS or equivalent

Tools

Windows Server

UNIX/Linux

Job description

IT / Infrastructure | Hanover, MD | Full Time

Position: System Administrator Level 2

Location: Hanover, MD

Category: IT / Systems Administration

Schedule: Standard Day Shift, Monday–Friday

Clearance Requirement: Active TS/SCI with Polygraph (required)

Experience Requirement: Mid-Senior Level (10+ years)

Compensation Range: $100,000 – $120,000 (based on experience)

Position Overview

We are seeking a System Administrator Level 2 to support the implementation, maintenance, and optimization of enterprise IT systems in a mission-focused environment. This role involves managing infrastructure across servers, storage, networking, and end-user systems while ensuring high system availability and performance.

The System Administrator will provide both Tier 1 and Tier 2 support, troubleshoot complex system issues, and work closely with internal teams to maintain reliable and secure IT operations. This position requires strong technical expertise, problem-solving skills, and the ability to operate in a fast-paced, operational environment.

Key Responsibilities

• Provide implementation, troubleshooting, and maintenance support for IT systems
• Manage day-to-day system operations, including monitoring, performance tuning, and issue resolution
• Provide Tier 1 (Help Desk) and Tier 2 (escalation) support for system and hardware issues
• Diagnose and resolve issues across client, server, storage, and network devices
• Assist users with accessing and utilizing IT systems
• Configure and manage UNIX/Linux and Windows operating systems
• Install, configure, and maintain operating system software and system components
• Monitor system performance and optimize resource utilization
• Perform system capacity analysis and planning
• Support escalation processes and communicate system status to stakeholders
• Troubleshoot hardware issues and coordinate resolution efforts
• Provide detailed analysis and feedback on escalated issues

Required Qualifications

• Active TS/SCI clearance with Polygraph
• Bachelor’s degree in Information Technology, Computer Science, or a related field OR equivalent relevant experience
• 10+ years of experience supporting IT systems and infrastructure
• Experience administering Windows and/or UNIX/Linux operating systems
• Strong troubleshooting skills across hardware, software, and network systems
• Experience providing Tier 1 and Tier 2 support in an enterprise environment
• Familiarity with system monitoring, performance tuning, and capacity planning
• Strong communication and documentation skills
• Ability to work effectively in a team-based environment

Preferred Qualifications

• Experience supporting enterprise-scale infrastructure environments
• Familiarity with virtualization technologies and distributed systems
• Experience with system automation or scripting (e.g., Bash, PowerShell)
• Knowledge of networking fundamentals and troubleshooting techniques
• Experience working in secure or mission-critical environments

Benefits Overview

TAP Engineering offers a comprehensive and competitive benefits package, including:

• Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
• Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
• Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
• Dental & Vision: Employer-paid plans with optional enhancements
• Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Flexible Spending Accounts: Healthcare and dependent care FSAs
• Tuition Reimbursement: Up to $36,000 per year for approved coursework
• Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
• Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses

Clearance Requirement

This position requires an active TS/SCI security clearance with Polygraph. Clearance processing and maintenance will be conducted in accordance with U.S. Government requirements.

Additional Information

By submitting your resume for this position, you acknowledge and agree that application materials may be shared with affiliated teams or programs for consideration for other available opportunities.

TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law