System Administrator, IT

TG Therapeutics, Inc.; North Carolina; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a System Administrator to join their IT team. In this remote role, you will be responsible for implementing, maintaining, and troubleshooting computer systems that support the organization. Your expertise will help improve hardware and software systems, resolve complex issues, and ensure the efficiency of IT operations. This position offers the chance to work on various projects and collaborate with colleagues to enhance existing systems. If you are a proactive problem-solver with a passion for technology and a desire to grow in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years in IT system administration with a focus on troubleshooting.
• CompTIA Network+ Certification or equivalent is required.

Responsibilities

• Administer SaaS systems and improve existing systems.
• Document procedures and resolve technical problems efficiently.

Skills

Troubleshooting

System Administration

Networking

Cyber Security

Documentation

Prioritization

Customer Support

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems

Tools

Microsoft 365

Okta

Syxsense

Trend Micro ApexOne

Fresh Service

KnowBe4

MobileIron

Job description

JOIN US

Open Position

Title: System Administrator, IT

Location: Remote

If you are interested in the below position, please send your resume to [e-mail] and REFERENCE THE POSITION TITLE within the subject line.

Organizational Overview

TG Therapeutics is a fully integrated, commercial stage, biopharmaceutical company focused on the acquisition, development and commercialization of novel treatments for B-cell diseases. In addition to a research pipeline including several investigational medicines, TG has received U.S. Food and Drug Administration (FDA) approval for BRIUMVI (ublituximab-xiiy), for the treatment of adult patients with relapsing forms of multiple sclerosis (RMS). TG Therapeutics is headquartered in Morrisville, North Carolina. For more information, visit www.tgtherapeutics.com.

Role

Works as part of the IT team to implement, maintain, and troubleshoot computer systems in support of the entire organization. This person will improve hardware and software systems, resolve complex issues, and recommend resolutions which mitigate potential future problems. The role will require working on tasks which range from support of a single customer endpoint to troubleshooting systems through analysis of system logs, and additional responsibilities may be added over time. The right person must be flexible and willing to work on both short-term and long-term projects to tackle any assigned tasks. This position reports directly to the Associate Director, Network and Infrastructure.

Key Responsibilities

1. Administer a broad range of SaaS systems including tasks such as user management, configuration changes, and reporting capabilities.
2. Work with colleagues to prototype and test new systems as well as improve existing systems.
3. Document Standard Operating Procedures and Work Instructions for IT Systems.
4. Assist with technical changes to existing environment and document for future reference.
5. Identify, log, and resolve technical problems with computer hardware, software applications, and network systems.
6. Regularly review system logs and existing process scripts to improve efficiency and ensure processes are functioning at maximum capacity.
7. Complete time-sensitive recurring tasks such as monitoring endpoint clients, running audit reports, and completing IT system access reviews by their scheduled due dates.
8. Maintain installed PCs, devices, networks, and peripherals through routine maintenance, updates, and patches.
9. Collaborate with colleagues and senior team members using ticketing system, email, phone calls, and chat to resolve technical issues and complete other job-related tasks.
10. While the role is not primarily customer-facing, at times it requires providing friendly, professional, and positive support for users via ticketing system, phone, chat, and in-person.
11. Strive to resolve issues quickly and effectively.
12. Ensure incidents and tickets are filled out according to company standards.
13. Provide advanced help desk support to customers.
14. Receive ticket escalations when advanced analysis is required.
15. Participate in an after-hours and on-call rotation to provide support to emergency customer issues.
16. Crosstrain with other IT Team colleagues to ensure broad knowledge of all IT systems.
17. Learn the computer and mobile device build process to assist the team with builds when needed and improve the overall imaging process.
18. Take initiative and learn quickly while working in a fast-paced and virtual environment.
19. Ideal candidate will be able to expand their role as company grows.
20. This role is based remotely but may require travel to company offices in support of local office systems.

Professional Experience/Qualifications

1. CompTIA Network+ Certification or equivalent.
2. Minimum of 5 years in IT system administration role including support of multiple systems.
3. Experience with mobile device management is a plus.
4. Knowledge in networking and cyber security.
5. Ability to troubleshoot difficult issues that arise.
6. Ability to effectively prioritize tasks.
7. Ability to handle sensitive and confidential situations and documentation.
8. Ability to communicate with all levels of staff with the highest level of integrity.
9. Experience documenting work performed to use the details as a reference for future work.
10. Experience defining or refining IT processes/procedures is a plus.
11. Experience working in biotech or regulated environment (e.g., working with GxP computer systems) is preferred.
12. Willingness to work evenings and/or weekends as required.
13. Preferable working knowledge of Microsoft 365, Okta, Syxsense, Trend Micro ApexOne, Fresh Service, KnowBe4 and MobileIron.

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

TG Therapeutics is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, ancestry, genetic information, military or veteran status, pregnancy or pregnancy-related condition or any other protected characteristic.