IT System Administrator I

Elizabeth City State University; Elizabeth City (NC); Remote; USD 50,000 - 80,000; Full time

Job summary

An established institution is seeking an IT System Administrator I to manage and optimize their Learning Management System (LMS). In this dynamic role, you will oversee the Canvas LMS, ensuring smooth operation and user satisfaction. Collaborating with various stakeholders, you'll implement enhancements and provide technical support, all while contributing to the university's mission of excellence in education. This full-time position offers the flexibility of a 100% remote working arrangement, making it an ideal opportunity for tech-savvy individuals eager to make a difference in the educational landscape.

Qualifications

• Experience with installation and maintenance of software systems.
• Strong knowledge of learning management systems (e.g., Canvas).

Responsibilities

• Oversee administration of the Canvas LMS, including user accounts and permissions.
• Provide technical support for Canvas-related issues and maintain support documentation.

Skills

System Administration

Technical Support

Analytical Skills

Networking Knowledge

Web Applications

Customer Service

Attention to Detail

Education

Bachelor's Degree in Computer Science

Associate's Degree in Computer Information Technology

Tools

Canvas LMS

SQL

HTML

CSS

JavaScript

Job description

Posting Details

Posting Summary

Position Number 6086-0000-0001-045

Classification Title IT System Administrator I

Working Title LMS Technical Administrator

Division Business & Finance

Department/Unit Information Technology

Section Information Technology (section)

Primary Purpose Of Organizational Unit

The Division of Information Technology (IT) strengthens and supports the University’s mission of exemplary teaching and learning, scholarly and creative research, and effective engagement and public service by providing the information technology infrastructure, software, hardware, and support to achieve the University’s strategic goals. IT is composed of four departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.

Description Of Work

The primary purpose of the IT System Administrator I role is to provide system management, troubleshooting, administration and maintenance for all IT related Systems that fall within the Administrative Computing domain including but not limited to the university Learning Management System ( LMS ). The System Administrator will analyze and support the implementation and maintenance of various business applications used across the institution. They will collaborate with stakeholders to identify requirements and ensure applications meet operational needs. They will monitor application performance and recommend enhancements or solutions to improve functionality.

Primary LMS duties will include but are not limited to the following:

LMS System Administration & Configuration

• This position is responsible for overseeing the day-to-day administration of the Canvas LMS , including user accounts, course enrollments, permissions and integrations.
• Configure system settings, update course structures, and ensure proper roles and access rights for all users.
• Implement and manage Canvas updates, new features, and third-party integrations.
  
  

Technical Support & Troubleshooting

• Provide first-level and escalated support for Canvas related issues, diagnosing and resolving technical problems.
• Collaborate with Canvas and other departments to resolve complex issues and ensure minimal disruption to users.
• Maintain comprehensive support documentation and user guides.
  
  

System Optimization & Improvement

• Identify and implement best practices to enhance the functionality and user experience of the Canvas LMS .
• Research new features, tools, and third-party applications that could benefit the institution.
• Collaborate with academic and IT teams to align the LMS with institutional goals and improve digital learning experiences.
  
  

This role will be involved in larger projects and other duties as assigned.

This is a full-time position with the possibility of a 100% remote working arrangement.

Competencies/Knowledge Skills, And Abilities Required In This Position

• Experience with the installation and maintenance of client/server and/or web/hosted software systems.
• Strong analytical skills in identifying and resolving technical problems.
• Basic networking and web server knowledge.
• Strong working knowledge of web-based applications and learning management systems (e.g., Canvas, Blackboard, etc.).
• Experience with Banner, Structured Query Language ( SQL ), X/ HTML , CSS , JavaScript ( DHTML )
• Excellent oral, written, and interpersonal communications skills, including the ability to explain technical concepts in non-technical terms.
• Excellent customer service and support-oriented approaches.
• Confident in managing multiple simultaneous initiatives with minimal supervision.
• Ability to work effectively in a fast-paced, highly dynamic, team environment.
• Strong attention to detail.
  
  

Minimum Training And Experience

A Bachelor’s degree in Computer Science, Computer Engineering or a closely related degree from an appropriately accredited institution and 0 to 2 years of experience in enterprise system administration or a closely related area; or an Associate’s degree in Computer Information Technology, Computer Engineering Technology, or Network Technology from an appropriately accredited institution and 2 to 4 years of experience in enterprise system administration, or an equivalent combination of education and experience.

License Or Certification Required By Statute Or Regulation

Management Preferences

It is the preference of management that the candidate has experience as a LMS administrator.

Position Recruitment Range

Position Category Staff

Position Status Permanent Full Time

FLSA Exempt

Posting Detail Information

Posting Number EHRA00503P

Job Open Date 11/13/2024

Job Close Date

Open Until Filled Yes

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the supplemental questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers.
  
  

EHRA OSHR Statement

This position is Exempt from the State Human Resources Act.

AA/EEO Statement

Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Background Check Statement

Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.

Eligibility for Employment

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed. ECSU is an E-Verify participant.

Quicklink for Posting https://jobs.ecsu.edu/postings/6935