System Administrator I — TS/SCI Poly • Fort Meade

BTS; Fort Meade (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

BTS Software Solutions is seeking a System Administrator I with an active TS/SCI w/ Poly to join our Ft. Meade, MD team.

The role focuses on IT system implementation, troubleshooting, maintenance, and day-to-day operations across client/server/storage/network devices, including UNIX/Linux/Windows environments. The ideal candidate will have a bachelor’s degree in a technical field, 5 years of SA experience, ITSM familiarity, and ServiceNow exposure, with IAT certification preferred.

Qualifications

• Bachelor's degree in a technical discipline is required or Four years SA experience substituted for degree.
• Five years of experience as a SA in programs/contracts of similar scope is required.
• Two years of experience with ITSM is required.
• One year of experience with ServiceNow platform required.
• IAT level 2 or 3 certification required.

Responsibilities

• Support implementation, troubleshooting and maintenance of IT systems.
• Manage daily activities of configuration and operation of IT systems.
• Provide Tier 1 Help Desk and Tier 2 escalation problem identification and resolution.
• Assist users in accessing and using IT systems.
• Provide configuration management and patch status.
• Implement IT security controls and vulnerability scans.

Skills

IT systems support

Help Desk Tier 1

Escalation Tier 2

UNIX/Linux

Windows OS

Vulnerability scans

System monitoring

Account management

Patch management

Education

Bachelor's degree in a technical discipline

IAT level 2/3 certification

ServiceNow experience

Tools

ServiceNow

Job description

BTS Software Solutions is seeking a System Administrator I with an active TS/SCI w/ Poly to join our Ft. Meade, MD team.

The role focuses on IT system implementation, troubleshooting, maintenance, and day-to-day operations across client/server/storage/network devices, including UNIX/Linux/Windows environments. The ideal candidate will have a bachelor’s degree in a technical field, 5 years of SA experience, ITSM familiarity, and ServiceNow exposure, with IAT certification preferred.