System Administrator 2 (MM)

Fuse Engineering; Corridor North (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology services company is seeking a System Administrator 2 to provide support for IT systems, ensuring security and compliance in a mid-senior level role. The ideal candidate will have extensive experience in managing diverse operating systems and must possess a Top Secret/SCI w/ Polygraph clearance. This position focuses on troubleshooting and maintaining IT system infrastructures in a dynamic environment.

Qualifications

• 10+ years of experience as a System Administrator in complex environments.
• Requires DoD 8570 compliance with IAT Level II certification.
• Four years of experience with Service Management (ITSM) is required.

Responsibilities

• Provide support for escalation and communication with agency management.
• Configure and manage UNIX, Linux, and Windows operating systems.
• Perform account management and compliance with security controls.

Skills

Top Secret/SCI w/ Polygraph Clearance

Unix/Linux/Windows administration

IT system troubleshooting

Service Management (ITSM)

Education

Bachelor’s degree in a technical discipline

Tools

Microsoft OS certification

Cent OS/Red Hat OS certification

Job description

Overview

System Administrator 2 (MM) role at Fuse Engineering

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.

Responsibilities

• Provides support for the escalation and communication of status to agency management and internal customers.


• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.


• Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.


• Provide day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.


• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.


• Provide assistance to users in accessing and using IT systems.


• Perform account management, e.g., establishing, activating, modifying, disabling, and removing accounts.


• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.


• Perform periodic vulnerability scans of systems.


• Provide support for day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.


• Implement IAVA security patches and ensure patch status is recorded in appropriate systems of record.


• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process.


• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations.


• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.


• Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.


• Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).


• Provide in-depth experience in trouble-shooting IT systems.


• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.


• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and loads of operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Qualifications

• Top Secret/SCI w/ Polygraph Clearance is Required


• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four years of SA experience may be substituted for a bachelor’s degree.


• Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.


• Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification, and Computing Environment (CE) Certification. The CE certification requirements can be fulfilled with either Microsoft OS, Cent OS/Red Hat OS CE certifications.


• Four (4) years of experience with Service Management (ITSM) is required.


• If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) required.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting