System Administrator

Martco LLC; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

RoyOMartin seeks an IT Support Specialist to administer Windows Server and Active Directory, support Microsoft 365 and Azure, and monitor health of servers, networks, and applications.

You will handle service desk tickets, backups, and security policies, while documenting procedures and collaborating with the infrastructure team. Occasional travel to company sites is required.

Qualifications

• 2+ years of experience in IT support, help desk, or system administration.
• Working knowledge of Windows 10/11, Windows Server, Active Directory, DNS, and DHCP.
• Understanding of networking fundamentals, including TCP/IP, VLANs, and connectivity troubleshooting.
• Preferred CompTIA A+, Network+, or Security+, or Microsoft certifications such as MD-102 or AZ-900.
• Experience with virtualization (VMware or Hyper-V), Microsoft 365 admin centers, PowerShell scripting, or backup tools such as Veeam.

Responsibilities

• Administer Windows Server and Active Directory including user and computer accounts, group membership, and policy management.
• Support Microsoft 365 and Azure, including Exchange Online, Teams, OneDrive, licensing, and mailbox requests.
• Monitor server, network, and application health, respond to alerts, and escalate as needed.
• Patch, image, and manage workstations and servers using endpoint management tools.
• Work assigned Service Desk tickets, keep them updated, and close them on time.
• Assist with backups, restore testing, and basic disaster-recovery tasks.
• Follow security policies including least-privilege access and audit requests.
• Partner with infrastructure team to support printers, cameras, and other devices.
• Keep documentation current, including procedures and knowledge base articles.
• Travel occasionally to company sites.

Skills

Windows Server

Active Directory

DNS/DHCP

PowerShell

Microsoft 365 admin

Networking basics

Security fundamentals

Troubleshooting

Education

Associate or Bachelor in IT/CS

Tools

VMware

Hyper-V

Veeam

Job description

Primary Responsibilities

• Administer Windows Server and Active Directory, including user and computer accounts, group membership, Group Policy, password resets, and account lockouts.
• Support Microsoft 365 and Azure, including Exchange Online, Teams, OneDrive, licensing, and mailbox and permission requests.
• Monitor server, network, and application health, respond to alerts, and elevate issues when needed.
• Patch, image, and manage workstations and servers using endpoint management tools.
• Work assigned Service Desk tickets, keep them updated, and close them on time.
• Assist with backups, restore testing, and basic disaster-recovery tasks.
• Follow security policies, including application allow listing, email security, least-privilege access, and audit requests.
• Partner with the infrastructure team to support printers, camera and badge systems, and other plant-floor devices.
• Keep documentation current, including procedures, asset records, and knowledge base articles.
• Travel occasionally to company sites.

Qualifications

• An associate’s or bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands‑on experience.
• 2+ years of experience in IT support, help desk, or system administration.
• Working knowledge of Windows 10/11, Windows Server, Active Directory, DNS, and DHCP.
• Understanding of networking fundamentals, including TCP/IP, VLANs, and connectivity troubleshooting.
• Preferred CompTIA A+, Network+, or Security+, or Microsoft certifications such as MD-102 or AZ-900.
• Experience with virtualization (VMware or Hyper‑V), Microsoft 365 admin centers, PowerShell scripting, or backup tools such as Veeam.

Behavioral Skills

Strong problem-solving, communication, and customer service skills. Manage multiple tasks well and collaborate effectively with teams. Thorough in system configurations, documentation, and troubleshooting. Embrace new technologies, processes, and changing business needs. Reliable, take ownership of work, and handle confidential information with discretion. Proactively look for ways to improve system performance, security, and efficiency.

About RoyOMartin

At RoyOMartin, people are our number-one asset. We are committed to keeping them safe and supporting them as they learn and grow. There’s just something unique about being in the people business: Our leaders are involved in daily operations and nurture personal relationships; our employees stick with us for the long term and appreciate our top‑notch benefits, and we believe that everyone has the capacity to succeed. With superior product quality and outstanding customer service at the heart of our more than 1,200-person operation, RoyOMartin is proud to serve America’s building industry. Through our Forest Stewardship Council® (FSC®) certification, customers can be assured that we responsibly source our raw materials from regional forests to produce “Made in the U.S.A.” oriented strand board (OSB), plywood, timbers, and boards in safety-award-winning manufacturing environments.

RoyOMartin is an Equal Opportunity Employer.

At RoyOMartin, people are our number-one asset. We are committed to keeping them safe and supporting them as they learn and grow. There’s just something unique about being in the people business: Our leaders are involved in daily operations and nurture personal relationships; our employees stick with us for the long term and appreciate our top‑notch benefits, and we believe that everyone has the capacity to succeed. With superior product quality and outstanding customer service at the heart of our more than 1,200-person operation, RoyOMartin is proud to serve America’s building industry. Through our Forest Stewardship Council® (FSC®) certification, customers can be assured that we responsibly source our raw materials from regional forests to produce “Made in the U.S.A.” oriented strand board (OSB), plywood, timbers, and boards in safety-award-winning manufacturing environments.