System Administrator

Swoon; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Swoon is seeking a Systems Administrator / IT Systems Specialist to join our team in an on-site capacity. The role covers hands-on IT support for servers, networks, business applications, and end-user devices while managing tickets and maintaining infrastructure.

You will work with Windows Server, Active Directory, Microsoft 365, and Azure AD, plus VMware virtualization, backups, storage, and basic network tasks.

Qualifications

• 4+ years of experience in IT support, systems administration, or technical support in a hands-on environment.
• Willingness to travel to Mexico approximately once a month.
• Working knowledge of core Microsoft infrastructure (Windows Server, AD, M365, Azure AD).

Responsibilities

• Provide hands-on, day-to-day IT system support for servers, applications, networks, and end-user devices.
• Manage and resolve tickets and incidents; escalate complex issues as needed.
• Perform routine system administration tasks like maintenance, patching, updates, monitoring, and troubleshooting.
• Support core Microsoft technologies including Windows Server, AD, and M365; manage accounts and access.
• Assist with VMware virtualization, backups/restores, storage management, and endpoint configuration.
• Provide foundational network support for switches, VPNs, firewalls, wireless, and connectivity issues.
• Support security/compliance processes including access reviews, vulnerability remediation, audit docs, and security escalations.

Skills

IT support

Customer service

Troubleshooting

Documentation

Communication

Security awareness

Tools

VMware

Windows Server

Active Directory

Microsoft 365

Azure AD

VPN

Backups

Job description

Swoon is actively seeking an Systems Administrator / IT Systems Specialist to join the team!

What will your day-to-day look like?

• Provide hands-on, day-to-day support for IT systems including servers, business applications, networks, and end-user devices to ensure reliable operations.
• Manage and resolve support tickets, incidents, and service requests efficiently, escalating higher-complexity issues to senior IT leadership as needed.
• Perform routine system administration tasks such as maintenance, patching, updates, monitoring, and troubleshooting across the IT environment.
• Support core Microsoft technologies including Windows Servers, Active Directory, and Microsoft 365, including basic account and access management.
• Assist with infrastructure support such as VMware (or similar virtualization), backups/restores, storage management, and endpoint/device configuration.
• Provide foundational network support for switches, VPNs, firewalls, wireless access, and connectivity-related issues impacting users and systems.
• Support security and compliance processes by following established policies, assisting with access reviews, vulnerability remediation, audit documentation, and security escalation procedures.

What's required?

• 4+years of experience in IT support, systems administration, or technical support in a hands-on environment.
• Travel to Mexico approximately once a month
• Working knowledge of core Microsoft infrastructure, including Windows Server, Active Directory, Microsoft 365, and Azure AD (support-level).
• Technical foundation in infrastructure operations, including VMware virtualization, networking fundamentals (LAN/WAN, VPN), and backup/recovery concepts.
• Strong troubleshooting and customer service skills, with the ability to resolve issues efficiently and support end users professionally.
• Clear communication and process discipline, including following documented procedures, writing/updating documentation, and escalating issues appropriately (regulated/security-focused experience preferred).

What else should you know?

• On-Site role - 5 days a week Monday - Friday
• Direct- Hire
• Salaried Role - $80,000 - $100,000 annually
• Must be a US Citizen or Permanent Resident - C2C and Sponsorship are NOT available