Sr. Salesforce System Administrator

Swoon; Tempe (AZ); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Swoon is seeking a Sr. Salesforce System Administrator based in Tempe, AZ. This hybrid role requires 4+ years of Salesforce administration experience, with responsibilities including configuring Salesforce functionality, managing user access, and enhancing system features. The ideal candidate will have strong communication skills and the ability to work collaboratively in a fast-paced environment.

The position offers a salary range of $100,000 - $120,000 and requires US citizenship or permanent residency. As a vital part of the team, you will influence Salesforce strategies and improve business processes.

Qualifications

• 4+ years of Salesforce administration experience in a production environment.
• 2+ years experience with Flows, validation rules, custom objects, page layouts, and automation.
• Strong understanding of Salesforce reporting and data model design.

Responsibilities

• Configure and enhance Salesforce functionality to support operations.
• Manage and prioritize Salesforce backlog, execute enhancements and resolve issues.
• Work closely with stakeholders to gather requirements and design solutions.

Skills

Salesforce administration experience

Flow building and maintaining

Data management and integrity

Communication skills

Education

Salesforce Platform App Builder Certification

Tools

Data Loader

Workbench

DemandTools

Job description

Swoon is actively hiring a Sr. Salesforce System Administrator to join the team!

What your day-to-day will look like?

• Configure and Enhance Salesforce Functionality - Build, maintain, and optimize Salesforce configurations including objects, fields, page layouts, validation rules, flows, reports, dashboards, and user permissions to support recruitment and enrollment operations.
• Manage and Prioritize Salesforce Backlog and Support Requests- Execute enhancements, troubleshoot issues, and resolve user requests from a high-volume backlog while ensuring timely delivery and system reliability.
• Design Declarative Salesforce Solutions - Gather requirements from stakeholders and translate business needs into scalable, maintainable Salesforce solutions using Salesforce best practices and declarative tools.
• Partner with Recruitment, Enrollment, and Business Stakeholders - Work closely with front-line recruitment teams, enrollment leadership, marketing, and data teams to understand operational challenges, provide recommendations, and improve business processes.
• Maintain Data Quality and Integrity - Support ongoing data stewardship efforts through deduplication, data hygiene, record management, and the use of tools such as Data Loader, Workbench, and DemandTools.
• Support System Administration, Security, and Governance - Manage user access, security settings, profiles, permission sets, and system configurations while ensuring compliance with university policies and Salesforce governance standards.
• Document Changes and Participate in Releases - Maintain system documentation, process documentation, and configuration records while assisting with deployments, testing, and occasional after-hours release activities.

What’s Required / Technical Skills

• 4+ years of hands‑on Salesforce administration experience in a production environment, including user management, security, profiles, permission sets, and system configuration.
• 2+ years of experience building and maintaining Flows, validation rules, custom objects, page layouts, record types, automation, reports, and dashboards without custom code.
• 2+ years of proven experience supporting and administering Salesforce Sales Cloud environments, including process optimization and business-user support.
• Ability to work directly with stakeholders to gather requirements, analyze business processes, and translate needs into scalable Salesforce solutions.
• Experience managing data integrity, deduplication, data hygiene, imports/exports, and working with tools such as Data Loader, Workbench, and DemandTools.
• Strong understanding of Salesforce reporting, dashboard creation, and data model design, including object relationships and reporting structures.
• Excellent communication skills with the ability to explain technical concepts to non-technical users, provide recommendations, and manage multiple priorities in a high-demand environment.

Required Certifications

• Salesforce Platform App Builder

Preferred Skills

• Experience supporting or administering Salesforce Service Cloud environments.
• Background supporting higher education, admissions, enrollment, student services, recruitment, or similar CRM-driven environments.
• Experience supporting Salesforce organizations with 500+ users and complex stakeholder groups.
• Experience partnering with marketing, analytics, or data teams within a Salesforce ecosystem.
• Basic understanding of Apex, SOQL, Lightning Components, or the ability to work effectively with Salesforce developers.
• Experience contributing to Salesforce expansions, enterprise implementations, or major platform enhancement initiatives.
• Experience participating in testing, deployment planning, release management, and change control processes.

What else you should know?

Job Title: Sr. Salesforce Administrator

Location – Tempe, AZ

Hybrid Role- 3 days a week on-site, 2 days a week at home

Salary - $100,000 - $120,000

Work Authorization -US Citizen or Permanent Resident Only – C2C, C2H, and Visa sponsorship are not available at this time.