System Administrator

NRI North America; Oelwein (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

NRI North America seeks an IT/OT Systems Administrator I to be the primary on-site tech resource at our Oelwein facility. You will support both IT and OT systems, troubleshoot issues, and partner with enterprise teams to keep plant operations running smoothly.

The ideal candidate has hands-on IT experience, familiarity with Windows, AD, networking, and manufacturing technology environments, and the ability to work independently with minimal supervision.

Qualifications

• Experience supporting Windows operating systems and end-user technologies.
• Hands-on networking troubleshooting and familiarity with switches.

Responsibilities

• Provide onsite IT/IT-OT support for PCs, printers, scanners and endpoints.
• Troubleshoot hardware, software, network and connectivity issues.
• Support local servers, AD and user access administration; assist deployments and asset management.
• Coordinate with OT/engineering teams and support plant technology projects.

Skills

Windows support

Active Directory

Networking basics

Troubleshooting

VMware

OT systems

Tools

WhatsUp Gold

Job description

Title: IT/OT Systems Administrator I - (Subcontract at an NRI)

Position Overview

Our Client is seeking an IT/OT Systems Administrator to serve as the primary on-site technology resource for our Oelwein manufacturing and distribution facility. This role supports both traditional IT infrastructure and operational technology (OT) systems that keep plant operations running efficiently.

The ideal candidate is a hands-on IT professional with experience supporting desktop systems, networks, servers, and manufacturing technology environments. Acting as the face of IT for the facility, this individual must be comfortable troubleshooting issues independently while collaborating with enterprise infrastructure, systems, network, and OT teams.

Key Responsibilities

IT Infrastructure & End User Support

• Provide onsite support for PCs, laptops, printers, scanners, and endpoint devices.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support Windows-based systems, Active Directory, and user access administration.
• Assist with workstation deployments, imaging, hardware refreshes, and asset management.

Network & Systems Administration

• Support local servers, virtual environments, and infrastructure technologies.
• Assist with network troubleshooting, switch replacements, and connectivity issues.
• Monitor and maintain technology assets, equipment rooms, and network closets.
• Partner with enterprise infrastructure teams on upgrades, implementations, and support initiatives.

IT/OT & Manufacturing Technology Support

• Support devices and systems connected to manufacturing and operational technology environments.
• Assist in troubleshooting plant-floor technology and warehouse operations systems.
• Coordinate with OT, operations, and engineering teams to resolve technology issues impacting production.

Project & Documentation Support

• Participate in infrastructure and plant technology projects.
• Support deployment of new technologies and operational improvements.
• Maintain documentation, procedures, configurations, and support records.

Required Qualifications

• 3+ years of experience supporting enterprise IT environments.
• Experience supporting Windows operating systems and end-user technologies.
• Hands-on experience with networking fundamentals, switches, and connectivity troubleshooting.
• Knowledge of Active Directory administration.
• Experience supporting PCs, printers, and general IT infrastructure.
• Strong troubleshooting, customer service, and problem-solving skills.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• VMware or virtual server environment experience.
• Manufacturing, warehouse, or industrial environment experience.
• Exposure to Operational Technology (OT) systems.
• Experience with network monitoring tools such as WhatsUp Gold.
• Understanding of industrial networking and plant-floor technologies.

Ideal Candidate

We're looking for a versatile IT professional who enjoys hands-on technical work and can support a broad range of technologies, from desktop and printer support to network troubleshooting, infrastructure projects, and manufacturing technology systems.

This role is ideal for someone with a background as a: