IT/OT Systems Engineer

Frey Consulting Group; Oelwein (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Frey Consulting Group seeks an IT/OT Systems Engineer I to serve as the primary onsite technology resource for an Oelwein facility, supporting both IT infrastructure and OT systems essential to manufacturing operations.

The role requires hands-on IT experience across desktops, networks, servers, and OT environments, working with enterprise teams to resolve issues and implement improvements.

Qualifications

• 3+ years of experience supporting enterprise IT environments.
• Experience with Windows operating systems and end-user technologies.
• Hands-on networking fundamentals and connectivity troubleshooting.
• Knowledge of Active Directory administration.
• Experience supporting PCs, printers, and IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide onsite support for PCs, laptops, printers, scanners, and endpoint devices.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support Windows-based systems, Active Directory, and user access.
• Assist with workstation deployments, imaging, and asset management.
• Support local servers and virtual environments.
• Coordinate with OT/ops teams to resolve tech issues.
• Document procedures, configurations, and support records.

Skills

Windows operating systems

Active Directory administration

Networking fundamentals

End-user technologies

Troubleshooting

Independent work

WhatsUp Gold (monitoring)

VMware (virtual environments)

Tools

WhatsUp Gold

VMware

Job description

Title: IT/OT Systems Engineer I – (Subcontract at an NRI)

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.

Position Overview

Our Client is seeking an IT/OT Systems Engineer I to serve as the primary onsite technology resource for our Oelwein manufacturing and distribution facility. This role supports both traditional IT infrastructure and operational technology (OT) systems that keep plant operations running efficiently.

The ideal candidate is a hands-on IT professional with experience supporting desktop systems, networks, servers, and manufacturing technology environments. Acting as the face of IT for the facility, this individual must be comfortable troubleshooting issues independently while collaborating with enterprise infrastructure, systems, network, and OT teams.

Key Responsibilities

IT Infrastructure & End User Support

• Provide onsite support for PCs, laptops, printers, scanners, and endpoint devices.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support Windows-based systems, Active Directory, and user access administration.
• Assist with workstation deployments, imaging, hardware refreshes, and asset management.

Network & Systems Administration

• Support local servers, virtual environments, and infrastructure technologies.
• Assist with network troubleshooting, switch replacements, and connectivity issues.
• Monitor and maintain technology assets, equipment rooms, and network closets.
• Partner with enterprise infrastructure teams on upgrades, implementations, and support initiatives.

IT/OT & Manufacturing Technology Support

• Support devices and systems connected to manufacturing and operational technology environments.
• Assist in troubleshooting plant-floor technology and warehouse operations systems.
• Coordinate with OT, operations, and engineering teams to resolve technology issues impacting production.

Project & Documentation Support

• Participate in infrastructure and plant technology projects.
• Support deployment of new technologies and operational improvements.
• Maintain documentation, procedures, configurations, and support records.

Required Qualifications

• 3+ years of experience supporting enterprise IT environments.
• Experience supporting Windows operating systems and end-user technologies.
• Hands-on experience with networking fundamentals, switches, and connectivity troubleshooting.
• Knowledge of Active Directory administration.
• Experience supporting PCs, printers, and general IT infrastructure.
• Strong troubleshooting, customer service, and problem-solving skills.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• VMware or virtual server environment experience.
• Manufacturing, warehouse, or industrial environment experience.
• Exposure to Operational Technology (OT) systems.
• Experience with network monitoring tools such as WhatsUp Gold.
• Understanding of industrial networking and plant-floor technologies.

Ideal Candidate

We\'re looking for a versatile IT professional who enjoys hands-on technical work and can support a broad range of technologies, from desktop and printer support to network troubleshooting, infrastructure projects, and manufacturing technology systems.

This role is ideal for someone with a background as a: