System Administrator

Red Arch Solutions; Fort Meade (MD); On-site; USD 142,000 - 158,000; Full time

Job summary

Red Arch Solutions is seeking a Systems Administrator for their PRIME contract in Fort Meade, MD. The role involves providing support for the implementation, troubleshooting, and maintenance of IT systems, including tiered support for issues. Candidates must have an Active TS/SCI with polygraph and five years of relevant experience, or a bachelor’s degree with less experience. The salary range for this position is $142,000 to $158,000.

Qualifications

• Active TS/SCI with polygraph required.
• Five years experience as a Systems Administrator in similar programs needed.
• 5 years of additional experience may substitute for a bachelor's degree.

Responsibilities

• Support implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution.
• Manage daily operations of IT systems.

Skills

Troubleshooting

Tier 1 (Help Desk) Support

Configuration Management

Customer Assistance

Education

Bachelor's degree in a technical discipline

Job description

Red Arch Solutions is a proven and effective small business IT integrator and consultant, recognized as a leading IT provider to the Federal Government, primarily focused within the Intelligence Community. We provide our customers with state‑of‑the‑art tactical and strategic intelligence, systems, and software engineering solutions, solving some of the most pressing and unique intelligence community challenges related to national security. Our employees are exceptionally skilled professionals. We recruit individuals who are dedicated to collecting, analyzing, and disseminating critical information to national leaders. Our engineers design, develop, and deploy mission‑critical solutions to support our war fighters. We are also an official AWS Partner and are pleased to now offer Cloud Solutions Architecture and Engineering using Amazon Web Services.

Position Overview

Red Arch Solutions is seeking a highly adept and multifaceted Systems Administrator on our PRIME contract in Fort Meade, MD that will provide support for implementation, troubleshooting and maintenance of a variety of robust information technology systems for one of our premier customers. Our System Administrator will manage IT system infrastructure and any processes related to these systems.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Qualifications

Active TS/SCI with polygraph.

Five (5) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required.

5 years of additional SA experience may be substituted for a bachelor’s degree.

Salary range for this position: $142,000-158,000#CJ