System Administrator

Texas Southern University; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Texas Southern University in Houston is seeking an innovative ServiceNow Administrator to manage and optimize the ServiceNow platform within the IT team. You will oversee configuration, administration, implementation, and maintenance to support OIT operations and ensure security and alignment with organizational goals.

You will translate business requirements into technical solutions, administer ITSM, ITOM, CMDB, and other modules, and collaborate with stakeholders to deliver integrated system

Qualifications

• Requires knowledge of ServiceNow platform administration and configuration.
• Experience with ITSM, ITOM, CMDB modules and integrations.
• Ability to translate business requirements into technical solutions.
• Strong documentation and compliance-focused mindset.

Responsibilities

• Serve as ServiceNow expert for system configuration, integration, and maintenance.
• Administer, configure, and optimize ITSM, ITOM, CMDB modules.
• Translate business needs into technical solutions using structured analysis.
• Analyze and integrate COTS and custom software to meet needs.
• Monitor performance, troubleshoot, and provide timely resolutions.
• Evaluate cost, risk, and impact of changes and upgrades.
• Collaborate with teams to align system capabilities with objectives.
• Provide end-user training, documentation, and ongoing support.
• Support HUD OIG IT governance, compliance, and security requirements.

Skills

ServiceNow administration

ITSM ITOM CMDB knowledge

Communications skills

Configuration & integration

Documentation

Problem-solving

Training & support

Team collaboration

Attention to detail

Education

Bachelor’s degree in computer science / IT / CIS or equivalent experience

Job description

Job Summary

We are looking for an innovative and dynamic ServiceNow Administrator to join our IT team. You will oversee the configuration and administration of our ServiceNow platform to ensure it meets the needs of our user community. In this role, you will serve as the subject matter expert for the ServiceNow platform, providing end-to-end administration, configuration, implementation, and maintenance to support OIT operations. You will leverage your IT expertise to integrate systems, support business processes, and ensure that our ServiceNow environment is optimized, secure, and aligned with organizational goals.

Essential Duties

• Serve as the primary ServiceNow expert, providing guidance and technical leadership for system configuration, integration, and maintenance.
• Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas.
• Translate business requirements into technical solutions using structured analysis and design methodologies.
• Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
• Monitor system performance, troubleshoot issues, and provide timely resolutions.
• Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
• Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
• Provide end-user training, documentation, and ongoing support.
• Support HUD OIG IT governance, compliance, and security requirements.

Education

Bachelor’s degree in computer science, information technology, computer information systems, or a similar field, or equivalent years of experience.

Required Licensing / Certification

ServiceNow Certified System Administrator

Knowledge, Skills, and Abilities

• Good understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Skills

• Detail oriented.
• Effective customer service.
• Problem-solving and decision-making.
• Multitasking and time management.
• Technical problems.
• Project management.
• Presenting.
• Job-related systems.
• Both verbal and written communication.

Ability to

• Prepare detailed reports.
• Work independently.
• Communicate effectively.

Work Experience

Required Experience:

• Requires two (2) or more years of related experience.
• Proven experience in IT systems analysis, design, and integration, including both commercial-off-the-shelf (COTS) and development software.
• Strong understanding of structured analysis and design methodologies.
• Ability to translate business needs into functional and technical solutions.
• Demonstrated ability to assess cost, risk, and performance factors in IT projects.
• Excellent problem-solving, communication, and collaboration skills.

Preferred Experience

• Experience with Agile, DevOps, or ITIL frameworks.
• Knowledge of cybersecurity standards and compliance requirements.
• Ability to create technical documentation, dashboards, and end-user training materials.

Working / Environmental Conditions

• While performing the duties of this job, the employee is regularly required to: sit, walk, talk, and hear, use hands to move items and to operate computer.
• The employee is frequently required to: stand, reach with hands and arms, climb, stoop or kneel or crouch, and lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work is performed within routine office environment with no exposure to hazardous or unpleasant conditions.

UA EEO Statement

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.