Switchboard Operator PRN

Memorial Physician Practices; Winchester (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401K benefits

Paid time off

Employee Assistance Program

Tuition reimbursement

Job summary

Highpoint Health- Winchester with Ascension Saint Thomas is seeking a Switchboard Operator to manage hospital calls, paging, and disaster communications. You will handle in-house paging, update records, and ensure accurate message relays for patient care teams.

The role requires handling emergency calls, maintaining bulletin board information, and working under the Director of Health Information Management. Evening, night, and weekend shifts may be required.

Qualifications

• High school diploma or equivalent is required.
• Experience with hospital switchboard or paging systems is preferred.
• Ability to handle emergency calls and forward messages accurately.

Responsibilities

• Receive incoming calls to hospital extensions and patient rooms.
• Handle all paging and intercom requests, including emergency paging.
• Maintain disaster policies, bulletin board information, and updated employee records.

Skills

Emergency calls handling

Intercom paging

Paging operator

Message relay

Education

High school diploma or equivalent

Tools

Dial-a-page system

In-house paging

Job description

Your experience matters

At, Highpoint Health- Winchester with Ascension Saint Thomas we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

Job Summary:

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged patients, new admissions, etc. Maintains updated employee information for the disaster procedure files.

Reports to: Director, Health Information Management

Essential Functions

• Receives incoming calls to house extensions or patient rooms. Receives calls from in-house extensions.
• Handles all emergency calls and pages. Contacts appropriate personnel as situation warrants.
• Handles all intercom paging and general information from in-house and outside calling parties.
• Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor. Also take and relay messages to on-call persons by paging, beeping or calling their home.
• Keep all pertinent information on the bulletin board and disaster policies and procedures updated. Stay abreast of any and all changes which apply to switchboard functions.

Education:

High school diploma or equivalent required

EEOC Statement:

Highpoint Health- Winchester with Ascension Saint Thomas is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.