SWITCHBOARD OPERATOR - Union General Hospital - Full Time

Union General Hospital; Blairsville (Indiana County); On-site; USD 19,000 - 26,000; Full time

Job summary

Union General Hospital in Blairsville, GA, is seeking a Switchboard Operator to manage phone communications, direct patients to resources, and handle payment processing with strong customer service.

You will support the patient accounts team, balance payments per shift, and assist with payment arrangements while maintaining accurate patient data and records.

Qualifications

• Knowledge of revenue cycle workflow and EHR software.
• Familiarity with medical terminology and hospital billing processes.
• Experience with accounts receivable and customer service excellence.
• Strong attention to accuracy, organization and time management.
• Ability to work independently and as part of a team.

Responsibilities

• Directs and manages communications (phone, email, in-person) for the organization.
• Receives patient payments and balances payments at end of shift.
• Delivers exceptional customer service to improve patient and guarantor relations.
• Negotiates payment arrangements and reviews total balances owed.
• Maintains accurate patient demographics and directs to appropriate resources.
• Performs other duties as assigned.

Skills

Revenue cycle workflow

EHR software

Medical terminology

Hospital billing processes

Accounts receivable

Customer service

Documentation accuracy

Organizational skills

Independent & teamwork

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SWITCHBOARD OPERATOR - Union General Hospital - Full Time

Full Time Union General Hospital, Blairsville, GA, US

3 days ago Requisition ID: 2538

Switchboard Operator

Position Summary:

The Switchboard Operator is responsible for resolving self-pay accounts while maintaining strong relations with patients and guarantors. Under the direct supervision of the Patient Accounts Supervisor, this individual utilizes their switchboard knowledge and excellent customer service skills to effectively help in directing patients to the appropriate resources and providing any information, thereby promoting patient satisfaction for our organization.

Principal Duties and Responsibilities:

• Handles and manages communications (telephone, email, interpersonal) with patients for the entire organization by directing their phone calls accordingly.
• Receives patient payments; balances payments at the end of every shift.
• Provides exceptional customer service that aims to improve patient and/or guarantor relations and contribute to a positive work environment.
• Negotiates full payment from patients and helps them set up a payment arrangement per our policy.
• Reviews and provides patients with total balances owed.
• Manages and maintains appropriate phone numbers for agencies, extensions and any other numbers necessary.
• Updates patient demographics when necessary; directs patients to the appropriate resources.
• Other job duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

Knowledge, Skills and Abilities:

• Knowledge of the following:
• Revenue Cycle workflow
• EHR (Electronic Health Record) software systems.
• Medical Terminology
• Hospital and processional billing processes
• Accounts Receivable
• Exceptional customer service.
• Proficiency in examining documents for accuracy and completeness.
• Exceptional organizational skills.
• Ability to work both independently and within a team.
• Ability to multitask and manage time effectively.