SWITCHBOARD OPERATOR - Union General Hospital - Full Time

Union General Hospital, Inc.; Georgia; Hybrid; USD 21,000 - 28,000; Full time

Job summary

Union General Hospital in Blairsville, GA is seeking a Switchboard Operator to handle patient communications and payments. This full-time role supports the Patient Accounts team under supervision, directing calls, collecting payments, and guiding patients to the appropriate resources to ensure satisfaction.

The successful candidate will have knowledge of revenue cycle workflows and experience with EHR systems, strong customer service, and the ability to multitask in a fast-paced hospital

Qualifications

• Knowledge of Revenue Cycle workflow.
• EHR (Electronic Health Record) software systems.
• Medical Terminology.
• Hospital and professional billing processes.
• Accounts Receivable.
• Exceptional customer service.
• Proficiency in examining documents for accuracy and completeness.
• Exceptional organizational skills.
• Ability to work both independently and within a team.
• Ability to multitask and manage time effectively.

Responsibilities

• Handles and manages communications with patients for the organization by directing their calls accordingly.
• Receives patient payments; balances payments at the end of every shift.
• Provides exceptional customer service that aims to improve patient and guarantor relations.
• Negotiates full payment from patients and helps them set up a payment arrangement per our policy.
• Reviews and provides patients with total balances owed.
• Manages and maintains appropriate phone numbers for agencies, extensions and any other numbers necessary.
• Updates patient demographics when necessary; directs patients to the appropriate resources.
• Other job duties as assigned.

Skills

Revenue Cycle knowledge

EHR software

Medical Terminology

Hospital billing processes

Accounts Receivable

Customer service

Document accuracy

Organizational skills

Time management

Teamwork

Tools

EHR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SWITCHBOARD OPERATOR - Union General Hospital - Full Time

Full Time Union General Hospital, Blairsville, GA, US

10 days ago Requisition ID: 2538

Switchboard Operator

Position Summary:

The Switchboard Operator is responsible for resolving self-pay accounts while maintaining strong relations with patients and guarantors. Under the direct supervision of the Patient Accounts Supervisor, this individual utilizes their switchboard knowledge and excellent customer service skills to effectively help in directing patients to the appropriate resources and providing any information, thereby promoting patient satisfaction for our organization.

Principal Duties and Responsibilities:

• Handles and manages communications (telephone, email, interpersonal) with patients for the entire organization by directing their phone calls accordingly.
• Receives patient payments; balances payments at the end of every shift.
• Provides exceptional customer service that aims to improve patient and/or guarantor relations and contribute to a positive work environment.
• Negotiates full payment from patients and helps them set up a payment arrangement per our policy.
• Reviews and provides patients with total balances owed.
• Manages and maintains appropriate phone numbers for agencies, extensions and any other numbers necessary.
• Updates patient demographics when necessary; directs patients to the appropriate resources.
• Other job duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

Knowledge, Skills and Abilities:

• Knowledge of the following:
• Revenue Cycle workflow
• EHR (Electronic Health Record) software systems.
• Medical Terminology
• Hospital and processional billing processes
• Accounts Receivable
• Exceptional customer service.
• Proficiency in examining documents for accuracy and completeness.
• Exceptional organizational skills.
• Ability to work both independently and within a team.
• Ability to multitask and manage time effectively.