Switchboard Operator - PRN

Commonwealth Health; Scranton (Lackawanna County); On-site; USD 25,000 - 36,000; Full time

Job summary

Scranton Regional Hospital – PRN is seeking a Telecommunications Operator who serves as the first point of contact for the public across multiple sites, routes calls to the appropriate departments, and initiates alarm, code, and on-call procedures according to protocol.

The Operator also acts as the regional transfer liaison, manages patient transfers via the Lynx System, and completes transfer reports while maintaining accuracy, courtesy, and calm under pressure.

Qualifications

• Clear, concise diction and professional telephone manners.
• Multitasking ability; stays calm under pressure.
• Public relations skills; quick, detail-oriented responder.
• Ability to respond rapidly to code alarms while seated or after rising.

Responsibilities

• Be the initial contact for public assistance across multiple sites.
• Receive and route calls accurately and timely to the correct departments.
• Initiate alarm, code, and on-call procedures per protocol.
• Coordinate patient transfers and complete transfer reports in Lynx System.
• Serve as regional transfer liaison for the Center.

Skills

Clear diction

Telephone manners

Memory

Judgment

Public relations

Multitasking

Code alarm response

Job description

JOB LOCATION

Scranton Regional Hospital - PRN

POSITION PURPOSE

The Telecommunications Operator is the initial contact the public contacts for assistance at multiple sites. This position is responsible for all departments to receive their calls accurately and timely, along with initiating all alarm, code and on-call procedures. On call procedures include pathways that are detailed that must be followed at all times. The Telecommunications Operator is the regional Transfer for Center. Operators who receives patient transfers (both in and out) access all parties by type transfer and completes transfer reports on Lynx System.

POSITION QUALIFICATION

Experience/Specialized Skills/Aptitudes

• Clear, concise diction.
• Excellent telephone and reception manners.
• Good memory.
• Good judgment.
• Public Relations ability.
• Multi-tasking and remaining calm under pressure mandatory.
• Must be able to quickly arise from a sitting position to answer/respond to code alarms.
• Preference for meeting and serving customers and concise detail oriented person is needed.