Hospital Telecommunication Operator - Transfers & Alerts

Commonwealth Health; Scranton (Lackawanna County); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Commonwealth Health in Scranton is seeking a Telecommunications Operator to handle initial public contact across multiple hospital sites. The role requires initiating all alarm, code and on-call procedures and handling transfer communications via the Lynx System.

Responsibilities include documenting transfer reports and ensuring timely communication between departments. The operator must maintain calm under pressure, provide clear diction, and assist during on-call events and patient transfers.

Qualifications

• Excellent telephone and reception manners.
• Clear, concise diction and good memory.
• Ability to multi-task and remain calm under pressure.

Responsibilities

• Answer incoming calls accurately and promptly for multiple sites.
• Initiate alarm, code, and on-call procedures as required.
• Coordinate patient transfers and complete transfer reports.

Skills

Clear diction

Telephone etiquette

Public relations

Multi-tasking

Calm under pressure

Job description

Commonwealth Health in Scranton is seeking a Telecommunications Operator to handle initial public contact across multiple hospital sites. The role requires initiating all alarm, code and on-call procedures and handling transfer communications via the Lynx System.

Responsibilities include documenting transfer reports and ensuring timely communication between departments. The operator must maintain calm under pressure, provide clear diction, and assist during on-call events and patient transfers.