Switchboard Operator 40D

Care New England; Providence (RI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Rhode Island is seeking a Telecommunications Operator to manage hospital communications efficiently. The role involves answering calls, operating switchboard equipment, and providing patient information in a busy environment. Ideal candidates will possess strong interpersonal skills and fluency in English, ensuring effective communication within the hospital.

Qualifications

• Experience with telephone switchboard equipment is desirable.
• Ability to perform duties in a noisy environment.

Responsibilities

• Handle telecommunications services efficiently and courteously.
• Answer calls and maintain switchboard equipment.
• Provide paging/beeper services.

Skills

Interpersonal Skills

Fluency in English

Education

High School Graduate or Equivalent

Job description

Job Summary:

The Telecommunications Operator provides efficient and courteous handling of telecommunications services in the hospital, including answering calls, maintaining and operating switchboard equipment, and dispensing patient information. Provides paging/beeper services, and serves as back-up for the Info Desk Receptionist.

Specifications:

- High school graduate or equivalent.

- Experience working with telephone switchboard equipment is desirable.

- Must possess a good memory, a clear, well-modulated voice, strong interpersonal skills, and be fluent in English.

- Ability to perform job duties in a noisy environment with frequent interruptions.

About Care New England Health System (CNE):

Care New England and its member institutions—including Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—are trusted organizations at the forefront of medical research, attracting top specialists, and offering innovative programs to engage in important health discussions.

Legal and Ethical Statements:

• Americans with Disabilities Act Statement: Applicants and employees who become disabled must be able to perform essential job functions with or without reasonable accommodations, as determined on a case-by-case basis.
• EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• Ethics Statement: Employees are expected to conduct themselves in accordance with the organization’s ethical standards, including hospital policies, mission, vision, and values.

WIH Internal Posting Period: 5/14 - 5/23/2025