Switchboard Operator 40D

Care New England Health System; Providence (RI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Telecommunications Operator to manage hospital communications. This role involves answering calls, operating switchboard equipment, and providing patient information. Ideal candidates will possess strong interpersonal skills and the ability to work in a fast-paced environment.

Qualifications

• Experience with telephone switchboard equipment is desirable.
• Ability to perform duties in a noisy environment with interruptions.

Responsibilities

• Handle telecommunications services efficiently and courteously.
• Answer calls, maintain switchboard equipment, and dispense patient information.
• Provide paging/beeper services and back-up for Info Desk Receptionist.

Skills

Interpersonal Skills

Clear Voice

Good Memory

Education

High School Graduate

Job description

Job Summary:

The Telecommunications Operator provides efficient and courteous handling of telecommunications services in the hospital, including answering calls, maintaining and operating switchboard equipment, and dispensing patient information. They also provide paging/beeper services and serve as a back-up for the Info Desk Receptionist.

Specifications:

1. High school graduate or equivalent.
2. Experience working with telephone switchboard equipment is desirable.
3. Must possess a good memory, a clear, well-modulated voice, and strong interpersonal skills.
4. Fluent in English.
5. Ability to perform job duties in a noisy environment with frequent interruptions.

About Care New England Health System:

Care New England and its member institutions—including Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—are trusted organizations advancing medical research, attracting top specialists, and offering innovative health programs.

Legal and Ethical Statements:

• Americans with Disabilities Act Statement: Applicants and incumbents who become disabled must be able to perform essential job functions with or without reasonable accommodations, as determined by the organization.
• EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• Ethics Statement: Employees are expected to act in accordance with the organization's ethical standards, policies, mission, vision, and values.

WIH Internal Posting Period: 5/14 - 5/23/2025