Switchboard Operator, 32 Hours, Days

UMass Memorial Health; Worcester (MA); On-site; USD 22,000 - 39,000; Full time

Job summary

UMass Memorial Health seeks a Telephone Operator to manage high-volume calls, route to appropriate offices, and promptly dispatch emergency and on-call codes. You will operate the telephone control board and paging system, supporting clinical staff during and after hours in Worcester, MA.

The position is non-exempt with a scheduled 32–40 hour work week, offers a competitive starting range, and requires a high school diploma; preferred are Medical Terminology certification, MS Office experience

Qualifications

• High school diploma or equivalent.
• MS Office experience, especially Excel.
• Accurate keyboarding and strong communication skills.
• Customer service experience is essential.
• Ability to work all shifts, weekends and holidays.

Responsibilities

• Answers phones and routes calls to the appropriate offices or personnel; dispatch emergency Code calls to clinical personnel.
• Operates telephone control board and paging system and dispatches messages during and after regular business hours.

Skills

Keyboarding

MS Office experience

Excel

Verbal and written communication

Customer service

Flexible schedule

Education

High school diploma or equivalent

Medical Terminology certification (preferred)

Tools

MS Office

Job description

Exemption Status: Non-Exempt

Hiring Range: $15.81 - $28.45

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - No More Than Every Third Holiday, Sunday through Saturday

Scheduled Hours: 7a-3:30p

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 32

Cost Center: 99940 - 5949 Telephone Operators

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position includes operating telephone control board and paging system, dispatching incoming calls, and paging internal and on‑call clinical staff during and after regular business hours.

I. Major Responsibilities:

• 1. Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel.
• 2. Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical on‑call schedules and wireless devices.

II. Position Qualifications:

License/Certification/Education:

Required:

• 1. High school diploma or equivalent.

Preferred:

• 1. Medical Terminology certified or equivalent experience.

Experience/Skills:

Required:

• 1. Must have knowledge and experience with MS Office products (specifically EXCEL).
• 2. Must have accurate keyboarding skills.
• 3. Good verbal and written communication skills to include proper vocabulary, spelling, grammar and sentence structure.
• 4. Good customer service skills.
• 5. Must be able to work all shifts, weekends, and holidays as required.

Preferred:

• 1. Previous operator/switchboard and customer service experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.