Switchboard Operator

Ascension; United States; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid PTO and holidays

Tuition reimbursement

Employee assistance program

Parental leave

Wellness programs

Job summary

Ascension in Glendale, Wisconsin seeks a Telecommunications staff member to manage incoming and outgoing calls, relay information, and support on-call coordination within a fast-paced healthcare environment. The role requires maintaining reference materials and contacting personnel via paging systems according to protocol.

The position is full-time with rotating shifts in the Glendale Corporate Office, focused on accurate communications during emergencies and routine operations to ensure

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Responsibilities

• Receive and relay internal and external calls and provide general information according to protocol.
• Maintain desk directories, on-call list, reference guides and other associated reference materials.
• Operate beeper and paging system to contact personnel and code team.
• Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

Education

High School diploma equivalency or 1 year of job-specific experience

Job description

Your future role at a glance

• - Location: Glendale, WI
• - Facility: AW Glendale Corporate Office
• - Department/Specialty: Telecommunications
• - Schedule: Full Time | Rotating Shift

How you’ll make an impact in this role

• - Receive and relay internal and external calls and provides general information according to protocol.
• - Maintain desk directories, on-call list, reference guides and other associated reference materials.
• - Operate beeper and paging system to contact personnel and code team.
• - Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

What minimum requirements you’ll need

Education:

• - High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

Benefits that help you thrive

• - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• - Time to recharge: pro-rated paid time off (PTO) and holidays
• - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• - Family support: parental leave, adoption assistance and family benefits
• - Other benefits: optional legal and pet insurance, transportation savings and more

*Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

Life at Ascension: Where purpose meets opportunity

Ascension Wisconsin has been providing rewarding careers to healthcare professionals since 1848. Operating a network of hospitals, clinics and sites of care from Racine to Appleton, you will find opportunities that allow you to create a career path you'll love, all while delivering innovative care to the communities we serve.

Ascension is a leading non-profit, faith-based national health system made up of thousands of associates delivering compassionate, personalized care across hospitals, clinics and senior living communities.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in the community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. At Ascension, you are part of a bigger story of care.

Equal Employment Opportunity

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.