Switchboard Operator

Goodwill Industries of San Diego County; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of San Diego County is hiring for an HR/Administration role. The position supports the HR department with basic duties, answers incoming calls, and provides information to employees, applicants, donors, and the public.

You will greet visitors, safeguard confidential materials, and assist with new hire paperwork in a friendly, professional environment. Ideally, you have a high school diploma or GED and 6 months to 1 year of related experience.

Qualifications

• Answers and professionally manages incoming calls to the organization’s main phone line, provides general assistance, and routes calls to the appropriate department or team member.
• Provides general information to employees, applicants, donors, customers and the public about locations and employment opportunities.
• Greets visitors in a professional and welcoming manner and directs visitors to the appropriate department, meeting location or team member.
• Safeguards confidential documents and sensitive materials.
• Prepares and maintains new hire paperwork and employee handbooks for orientation.
• Furnishes information to current employees such as phone numbers, forms and meeting locations.
• Verifies visitors sign in.
• Keeps track of the elevator code log.
• Prepares USPS mail and UPS packages for departments.
• Assists HR with basic administrative duties such as copying and stapling.
• Assists the file technician by filing job applications.
• Keeps the reception area clean and organized.
• Checks and orders supplies for postage machine.
• Other duties as assigned.

Responsibilities

• Answers and professionally manages incoming calls to the organization’s main phone line.
• Gives information to employees, applicants, donors, customers and the public about locations and opportunities.
• Greets visitors and directs them to the appropriate department or meeting location.
• Maintains confidentiality of documents and sensitive information.
• Assists HR with basic administrative duties and new hire paperwork.
• Keeps the reception area clean and organized and coordinates mail.
• Assists the file technician by filing job applications.

Skills

Customer service

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Answers incoming calls and assists the HR department with basic administrative duties.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the

Essential Functions.

• Answers and professionally manages incoming calls to the organization’s main phone line, provides general assistance, and routes calls to the appropriate department or team member.
• Provides accurate general information to employees, applicants, donors, customers and members of the general public, including information regarding store and donation locations and how to apply for employment opportunities.
• Greets visitors in a professional and welcoming manner and directs visitors to the appropriate department, meeting location or team member.
• Safeguards confidential documents, checks, and other sensitive materials.
• Assembles, prepares, and maintains new hire paperwork and employee handbooks for New Hire Orientation.
• Gives information to current employees, such as phone numbers, forms, addresses, meeting locations, etc.
• Verifies visitors sign in.
• Keeps track of the elevator code log.
• Prepares USPS mail and UPS packages for departments.
• Assists HR department with basic administrative duties; such as copying and stapling.
• Assists the file technician by filing job applications.
• Keeps the reception area clean and organized.
• Checks and orders supplies for postage machine.
• Other duties as assigned.

SKILLS AND ABILITIES

Education High School Diploma or GED preferred. Experience Six months to one year related experience. Computer Skills MS Office Suite, Web, E-Mail. Certificates & License None Other None