Switchboard Operator

Canon-Business-Process-Services-f89af7fd; Lake Oswego (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Positive work environment

Employee discounts

Job summary

Canon-Business-Process-Services-f89af7fd is seeking a Switchboard Operator to handle a high volume of callers. You will answer the main line and connect callers to the correct person or department, ensuring smooth routing and professionalism throughout.

You will maintain up-to-date information about the company, assist with general office tasks, greet visitors, and support internal communications. Strong written and verbal communication, basic MS Word and Excel proficiency, and reliable time

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience.
• Proficient with Microsoft Word and Excel.
• Strong customer service, written and verbal communication.

Responsibilities

• Answer all calls on the main line and route to appropriate department or person.
• Listen to requests and solve or direct to the concerned department.
• Know staff by department and who is in charge of what function.
• Maintain up-to-date company information and records.
• Update business information via computer or files.
• Assist with greeting visitors and other office communications.

Skills

Strong communication

Time management

Organizational skills

Typing 35 wpm

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department.

Responsibilities

• Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person
• Listen to the caller’s request and either solve the query or direct the call to the concerned department
• Must know which staff are in which department and who is in charge of what function
• Must maintain up-to-date information of the current happenings in the company
• Update and maintain pertinent business information via computer or department files
• Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication

Qualifications

• High school diploma or the equivalent
• 1 year of experience
• Proficient in Microsoft Word and Excel
• Excellent customer service skills, professional attitude & appearance
• Good written and oral communication skills
• Strong organizational, record keeping & time management skills
• Ability to type 35 wpm
• Availability to work overtime/varied hours when required

PHYSICAL DEMANDS

Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!