Switchboard Operator

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 19,286 - 30,307; Full time

Job summary

Park Nicollet Health Services is seeking a Switchboard Operator to join the switchboard team. You will respond to calls promptly, route to departments, page on-call physicians, process codes, and support patients, staff, and visitors. This role emphasizes multitasking, problem solving and calm performance in emergencies.

The position is full-time with a 40-hour week, 8:00 a.m. to 4:30 p.m., every other weekend.

Qualifications

• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities.
• Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

Responsibilities

• Respond to incoming calls and route to appropriate departments.
• Provide patient information and paging on call physicians as needed.
• Process codes and manage related communication services.
• Assist colleagues, patients, visitors, and members as required.

Skills

Multitasking

Critical thinking

Customer service

Emotional composure

Education

Post-secondary education preferred

Job description

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possesses critical thinking skills and be detail oriented.

Work Schedule:

FTE 1.0, 40 hours per week, 8am-4:30pm, every other weekend.

Required Qualifications:

• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

PREFERRED QUALIFICATIONS:

• Post-secondary education preferred.
• Call center or Switchboard experience preferred.
• Knowledge of Health Care industry; eagerness to take on projects and challenges.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!