Switchboard Operator

HealthPartners; Saint Louis Park (MN); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Time off

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Methodist Hospital is seeking a Switchboard Operator to join our switchboard team. You will be the first point of contact for patients and families, routing calls, paging physicians, and handling emergency alerts with professionalism and calm under pressure.

The role emphasizes multitasking, attention to detail, and strong problem-solving abilities to ensure timely information flow and support across departments.

Qualifications

• Minimum 1 year client facing customer service experience.
• Must multitask, be detail-oriented, and possess strong critical thinking and problem-solving abilities.

Responsibilities

• Answer and route calls to appropriate departments on the switchboard.
• Provide patient information and paging for on-call physicians.
• Process emergency alerts and alarms and assist colleagues, patients, and visitors.

Skills

Customer service

Multitasking

Attention to detail

Critical thinking

Education

Post-secondary education

Job description

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.

Work Schedule

FTE 1.0, 40 hours per week, 8am-4:30pm, every other weekend.

Required Qualifications

• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

PREFERRED QUALIFICATIONS

• Post-secondary education preferred.
• Call center or Switchboard experience preferred.
• Knowledge of Health Care industry; eagerness to take on projects and challenges.

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!