Switchboard Operator

Ascension Healthcare; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading healthcare provider as a Telecommunication Operator in Indianapolis. You will manage incoming calls and communications, ensuring smooth operations across multiple facilities. This full-time position includes weekend shifts and potential overnight coverage. Enjoy comprehensive benefits including paid time off, health insurance options, and retirement plans.

Benefits

Paid time off (PTO)

Health insurance options

Retirement benefits

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Qualifications

• 1 year of applicable job specific experience required.
• Previous call center or communications experience strongly preferred.

Responsibilities

• Operate the telecommunication system to answer and route calls.
• Maintain desk directories and reference materials.
• Communicate codes and alerts according to established policies.

Skills

Communication

Customer Service

Education

High School diploma equivalency

Job description

**Details**

+ **Department: Telecom Switchboard**

+ **Schedule: Full Time Will work** **2-10:30pm, 5 days per week. This includes working 2-10:30pm every other weekend. This position is also responsible for covering overnight shifts when the overnight operator is on PTO. There may also be additional requests for overnight coverage, if needed for staffing.**

+ **Hospital: Ascension St. Vincent**

+ **Location: Indianapolis, Indiana**

**Benefits**

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._

**Responsibilities**

Operate the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

Responsibilities:

+ Receive and relay internal and external calls and provide general information according to protocol.

+ Maintain desk directories, on-call list, reference guides and other associated reference materials.

+ Operate beeper and paging system to contact personnel and code team.

+ Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

**Requirements**

Education:

+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

**Additional Preferences**

Previous call center or communications experience strongly preferred.

This is not a public facing position.

Will work on site covering incoming calls for multiple facilities.

**Why Join Our Team**

Ascension St. Vincent in Indiana has been providing rewarding careers in healthcare for over 148 years. With 24 hospitals throughout the greater Indianapolis and Evansville areas, Ascension St. Vincent offers careers in a wide range of services including acute and long-term care, bariatrics, cancer care, cardiovascular services, emergency services, neuroscience, orthopedics, pediatric services, primary and urgent care, women's health services and more.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

**Equal Employment Opportunity Employer**

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

**E-Verify Statement**

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)