Switchboard Operator

Ascension; Indianapolis, Cary (IN, NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Indiana is seeking a full-time Telecommunication Operator to manage incoming calls and communications for multiple facilities. The role requires strong communication skills and a high school diploma or equivalent experience. Join a team dedicated to enhancing community health and well-being.

Benefits

Paid time off (PTO)

Various health insurance options

Retirement benefits including employer match

Tuition reimbursement

Qualifications

• 1 year of applicable job specific experience required.
• Professional licensure/certification can substitute for education.

Responsibilities

• Operate telecommunication system to answer and route calls.
• Maintain desk directories and reference materials.
• Communicate codes and alerts according to protocols.

Skills

Communication

Customer Service

Education

High School diploma equivalency

Job description

We Are Hiring

• Department: Telecom Switchboard
• Schedule: Full Time Will work 2-10:30pm, 5 days per week. This includes working 2-10:30pm every other weekend. This position is also responsible for covering overnight shifts when the overnight operator is on PTO. There may also be additional requests for overnight coverage, if needed for staffing.
• Hospital: Ascension St. Vincent
• Location: Indianapolis, Indiana

What You Will Do

Operate the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

Responsibilities:

• Receive and relay internal and external calls and provide general information according to protocol.
• Maintain desk directories, on-call list, reference guides and other associated reference materials.
• Operate beeper and paging system to contact personnel and code team.
• Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

What You Will Need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

Previous call center or communications experience strongly preferred.

This is not a public facing position.

Will work on site covering incoming calls for multiple facilities.

Why Join Our Team

Ascension St. Vincent in Indiana has been providing rewarding careers in healthcare for over 148 years. With 24 hospitals throughout the greater Indianapolis and Evansville areas, Ascension St. Vincent offers careers in a wide range of services including acute and long-term care, bariatrics, cancer care, cardiovascular services, emergency services, neuroscience, orthopedics, pediatric services, primary and urgent care, women's health services and more.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify

Benefits

Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.