Switchboard Operator

PIH Health Hospital; Downey, Northern (CA, KY); Hybrid; USD 32,000 - 41,000; Full time

Job summary

PIH Health Downey Hospital is seeking a frontline office assistant to answer incoming calls, schedule patient appointments, verify eligibility, and route calls to the appropriate staff. This role supports the Office Team to resolve issues and maintain positive relationships with patients and families.

Proficiency in Word and Excel, strong typing, HIPAA compliance, and the ability to multitask in a fast-paced environment are essential. A high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Ability to learn quickly and follow policies or directions from Supervisor.
• Strong computer skills with Word and Excel proficiency.
• 1+ year of operator/medical office front/back work preferred.
• Medical terminology knowledge strongly preferred.
• Insurance knowledge preferred.
• Ability to multitask in a fast and high pressured environment.
• HIPAA laws must be adhered to strictly.
• Typing 40+ wpm required.
• Strong analytical and problem solving abilities.
• Excellent customer service and phone skills.

Responsibilities

• Answer all incoming telephone calls.
• Schedule patient appointments and verify information.
• Validate eligibility and route calls to the appropriate staff.
• Take messages as required and relay them promptly.
• Work with Office Team to troubleshoot and resolve problems.
• Maintain positive relationships with patients, family members, visitors and staff.

Skills

Excellent communication

Typing 40+ wpm

Strong computer skills

HIPAA compliance

Multitasking

Problem solving

Customer service

Medical terminology knowledge

Insurance knowledge

Education

High school diploma / GED

Tools

Word

Excel

Job description

Answers all incoming telephone calls, schedules patient appointments, validates eligibility, routes calls to the appropriate employee or provider and takes messages as required. Performs various office duties in the medical office setting for proficient operations and patient satisfaction. Works closely with Office Team to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, insurance companies, and physicians
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner
• 1+ year of operator, medical office front/back work experience preferred
• Medical terminology knowledge strongly preferred
• Insurance knowledge preferred
• Ability to multi- task in a fast and high pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 40 and up wpm is required
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills

Required Experience

• High school diploma or general education degree (GED) required.

Address11480 Brookshire Ave

Salary23.00-29.90

ShiftDays

Zip Code90241