Switchboard Operator

Saint Mary of Nazareth Hospital; Chicago (IL); On-site; USD 22,868 - 33,131; Full time

Benefits offered by this job

Paid time off

401K retirement plan

Medical, dental, and vision coverage

Tuition reimbursement

Job summary

A healthcare institution in Chicago is looking for a Switchboard Operator / Receptionist to manage switchboard operations, greet visitors, and monitor hospital alarms. Eligible candidates should possess a high school diploma and have effective communication and customer service skills. Previous experience in a similar role is preferred. This is a full-time position offering competitive compensation and benefits.

Qualifications

• High School Diploma or Equivalent required.
• Previous Operator experience preferred.
• Experience in office or receptionist roles.
• Ability to multi-task and prioritize needs.
• Customer service experience preferred.

Responsibilities

• Answer the switchboard and greet/direct individuals.
• Monitor hospital alarms and understand emergency codes.
• Communicate effectively with the hospital's population.

Skills

Effective written communication

Effective verbal communication

Interpersonal skills

Analytical skills

Problem-solving skills

Customer service experience

Multi-tasking

Prioritization

Education

High School Diploma or Equivalent

Job description

Overview

The Switchboard Operator / Receptionist answers the switchboard and pages overhead, greets and directs people to the appropriate departments. The Switchboard Operator monitors the hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Responsibilities

• Answer the switchboard and pages overhead; greet and direct people to the appropriate departments.
• Monitor hospital alarms and be aware of the policy and procedures of all hospital emergency codes.
• Communicate effectively with the population served.

Qualifications

• High School Diploma or Equivalent required.
• Previous Operator experience preferred.
• Previous experience in office or receptionist roles.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi‑task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer service experience preferred.

Pay Transparency

Saint Mary of Nazareth Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.60 to $24.05. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf