Switchboard Operator

Prime Healthcare; Blue Springs (MO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

401K

Job summary

Prime Healthcare seeks a PBX Operator (Switchboard/Communication Operator) at St Mary's Medical Center in Kansas City, MO. This per diem role covers variable shifts and hours within the communications department, handling switchboard duties, visitor greetings, and direct routing of calls.

The ideal candidate has a High School Diploma or Equivalent, PBX or receptionist experience, strong written and verbal communication, and the ability to multitask while maintaining confidentiality in a

Qualifications

• High School Diploma or Equivalent required.
• PBX experience preferred.
• Office or receptionist experience.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Responsibilities

• Answer and route calls to the appropriate hospital departments, physicians, or staff promptly and courteously.
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel.
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments.
• Support communication during hospital emergencies or critical events by coordinating calls and information flow.
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information.

Skills

Written communication

Verbal communication

Interpersonal skills

Multitasking

Analytical skills

Customer service

Education

High School Diploma or Equivalent

Tools

PBX system

Job description

Overview

Shifts Available:Variable

Employment Type:Per Diem (PD/PRN)

Hours:Variable

Location:St Mary's Medical Center-Kansas City,MO

We are seeking aPBX Operator,also referred to as aSwitchboard Operatoror Communication Operator in our communications department.The PBX Operatoris responsible foranswering the switchboard and overhead pages, greeting visitors, and directing them to theappropriate departments, while alsomonitoringhospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes.This position is on a per diem basis, meaningPD/PRN as needed.

Responsibilities

• Answer and route incoming calls to theappropriate hospitaldepartments, physicians, or staff promptly and courteously

• Assistvisitors and callers by providing information or directing them to theappropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel

• Monitor andmaintainthe telephone system by reporting malfunctions to technical support and keepingaccuratecall logs and messages for staff and departments

• Support communication during hospital emergencies or critical events by coordinating calls and information flow

• Ensure compliance with hospital policies andmaintainconfidentiality when handling sensitive information

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare:

• Competitive compensation

• Medical insurance benefit plan

• 401K

Full benefits at Prime Healthcare:https://www.primehealthcare.com/careers/benefits/

#LI - SB4

Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf