Per Diem Switchboard & PBX Operator

Prime Healthcare; Blue Springs (MO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

401K

Job summary

Prime Healthcare seeks a PBX Operator (Switchboard/Communication Operator) at St Mary's Medical Center in Kansas City, MO. This per diem role covers variable shifts and hours within the communications department, handling switchboard duties, visitor greetings, and direct routing of calls.

The ideal candidate has a High School Diploma or Equivalent, PBX or receptionist experience, strong written and verbal communication, and the ability to multitask while maintaining confidentiality in a

Qualifications

• High School Diploma or Equivalent required.
• PBX experience preferred.
• Office or receptionist experience.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Responsibilities

• Answer and route calls to the appropriate hospital departments, physicians, or staff promptly and courteously.
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel.
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments.
• Support communication during hospital emergencies or critical events by coordinating calls and information flow.
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information.

Skills

Written communication

Verbal communication

Interpersonal skills

Multitasking

Analytical skills

Customer service

Education

High School Diploma or Equivalent

Tools

PBX system

Job description

Prime Healthcare seeks a PBX Operator (Switchboard/Communication Operator) at St Mary's Medical Center in Kansas City, MO. This per diem role covers variable shifts and hours within the communications department, handling switchboard duties, visitor greetings, and direct routing of calls.

The ideal candidate has a High School Diploma or Equivalent, PBX or receptionist experience, strong written and verbal communication, and the ability to multitask while maintaining confidentiality in a