Switchboard Center Operator

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Mayo Clinic seeks a Switchboard Operator to manage communication for patients and staff. This role demands exceptional multitasking and customer service skills, with a focus on professionalism and clarity. Join a leading institution that invests in your career and offers comprehensive benefits.

Benefits

Medical plan options

Dental coverage

Vision insurance

Retirement package

Qualifications

• Minimum 1 year telephone customer service experience in a switchboard or call center.
• Competency in communication, interaction, and problem solving.
• Ability to work under stress and multitask effectively.

Responsibilities

• Process incoming and outgoing calls, provide assistance.
• Follow emergency procedures accurately and timely.
• Assist callers courteously and professionally.

Skills

Spoken communication

Decision making

Multitasking

Education

High school diploma or equivalent (G.E.D)

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation andcomprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Switchboard Operator utilizes the electronic directory database and is responsible for processing incoming and outgoing calls from Mayo Clinic patients, visitors and Mayo Clinic staff, providing the necessary communication assistance in a variety of situations. In accordance with established hospital policies, the Switchboard Operator is responsible for following all general and emergency procedures accurately and in a timely manner. This includes making phone calls, overhead announcements, pages and other electronic notifications. The Switchboard Operator assists all callers in a polite, articulate, professional and clear manner. Ability to search phonetically in a database is required. Responsibilities and tasks can be repetitive and persistent but must be supported in a courteous manner through the duration of a full shift. Switchboard Operator must be able to multitask and accurately process a high rate of telephone calls over an extended period of time. The Switchboard is operational 24 hours a day, and preparation to work any shift is required of all operators. Performs other related tasks and projects as directed.

Qualifications

Requires a high school diploma or equivalent (G.E.D). Computer and keyboarding experience is required. Applicant must have general telephone and telecommunications knowledge. Applicant must possess a high level of concentration, memory retention and attention to detail. Applicant is required to have a minimum of 1 year telephone customer service experience, preferably in a switchboard or call center like role. Applicant must display competency in the following skills: spoken communication, interaction and versatility, decision making and problem solving skills, and multitasking. Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergent situations. Strong communication skills, and the ability to work both with a team and independently are required. Physical requirements include the ability to do the following: view a computer monitor, hear in both ears, sit at a computer desk, and perform repetitive upper body motions for an eight-hour shift. Switchboard Operator is required to clearly speak, write and understand English language as well as be understood while speaking the English language.

Exemption Status

Nonexempt

Compensation Detail

$20.00 - $25.09 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Primarily day shift.

Weekend Schedule

E/O weekend is required

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Shelly Weir