Associate Telephone Operator - Evenings

Dartmouth-Hitchcock; Lebanon (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Lebanon, NH is seeking a customer service representative to manage calls and provide information to patients and staff. The ideal candidate will have a high school diploma and at least one year of relevant experience. This role requires excellent communication skills and the ability to work in a fast-paced environment, ensuring high-quality customer service and support.

Benefits

Benefits start the first day of employment

Qualifications

• Minimum one year experience in a telephone-based customer service role.
• Ability to use computer/phone for extended periods.
• Strong organizational skills and initiative.

Responsibilities

• Receive, transfer, and place calls using appropriate etiquette.
• Provide exceptional customer service and support.
• Respond accurately to emergency codes and procedures.

Skills

Communication

Interpersonal Skills

Problem Solving

Customer Service

Time Management

Education

High School Diploma or Equivalent

Job description

Overview

This position is located on site in Lebanon, NH.

Benefits start the first day of employment.

Benefits link:

https://www.flipsnack.com/enroll/2025-dhmc-and-clinics-staff-benefits-brochure/full-view.html

Responsibilities

1. Receive, transfer, and place calls using appropriate telephone etiquette and standardized greeting.
2. Exhibit superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
3. Promptly and courteously answer questions from external users and provide general information.
4. Interact with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
5. Demonstrate proficient computer and telephone/paging skills.
6. Provide exceptional customer service skills.
7. Maintain a pleasant and helpful demeanor and consistently demonstrate a professional attitude toward all internal users and external customers.
8. Perform with precision and accuracy in all switchboard processes, including emergency alarms, codes, or disaster incidents.
9. Be proficient in multiple mass communication notification tools.
10. Respond efficiently and accurately to emergency codes following designated procedures related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
11. Perform other duties as required or assigned.

Qualifications

• High School Diploma or Equivalent
• At least one (1) year of experience in a telephone-based customer service role, preferably in a healthcare environment, or one (1) year of telecommunications experience.
• Ability to use computer/phone for extended periods.
• Ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
• Initiative, self-accountability, and excellent organizational and time management skills.
• Compliance with D-H policies and standards related to the role.

Required Licensure/Certifications

• None